Shipping and Orders Questions [ NEW ] 🚢


Hey There Everyone,

Delivery times, honestly all depend on available cargo space on planes going out of China and in this case coming to Australia (but this also is valid for all countries as well). Normally it should take between 1-2 weeks, but if there are massive delays in parcels going out from China to AU/Worldwide, each parcel/package will need to wait in line for available space and then be loaded accordingly onto the plane. (“Normally” EMO packages are not sent using special express couriers such as DHL etc, so they do not get any special treatment or priority, and therefore they just need to wait in line).

So during this time If you are trying to track your EMO using either the Living.Ai tracking page or 17 Tracking. You won’t have much updates showing on there.

As you know the COVID thing is still going on and this too can delay things as well when it comes to shipping out packages. Once the package is scanned and put on a plane, then 17 Track will show more info as well, such as which courier company will take on the job, (normally for Australia it will be Armarex formerly known as Fastway).

Once the package lands in AU, it shouldn’t take Armarex any longer than 1 week to deliver EMO to you, (UNLESS they have massive delays and it could end up taking 2-3 weeks). during this time you can call them for an update, they’ll normally never give you a 100% informative answer. So best to wait patiently and let them do their job.

Most importantly, once all packages are sent from Living.Ai and arrive and enter The Distribution Center at Shenzhen Meteor International Express Airport Station, it is out of the control of Living.Ai and in the hands of the courier system(s) / postal services that handle distribution around the world. And once EMO arrives in your country, once again in the hands of first the customs (for clearance) and then the courier / postal service that has the job of delivering the EMO to you.

I know this is really lengthy, reply, but wanted to share this with you and also anyone else that might want to know. (this is of course my own personal understanding and experience on how things should work and operate when it comes to the delivery of EMO).


For now, just need to be patient as EMO waits in China at Shenzhen Meteor International Express Airport for the next free spot on the plane to AU or to your Local Country.


*updated this a bit more

:heart_1: :surprised: :skating: :mad: :head:


105 posts were merged into an existing topic: Emo Shipping Update [ OLD! ]

Hey @Hoornkoekje

Sometimes 17 Tracking doesn’t show everything regarding the status and whereabouts of your package.

Normally in EU, DHL start with the package and then they pass it over to either your postal service in your country or a courier service. From this point, it might be hard to track if it’s with your postal service company.

You could possibly contact DHL and ask which service they handed the package to and from there you can contact either that specific courier or your postal service and request an update.

If at any point you believe the package might be lost, it would be also recommended to sent Living.Ai support an email and ask them to also investigate it’s location for you.

Hope this helps. :heart_1: :head: :skating: :surprised: :mad:

58 posts were merged into an existing topic: Emo Shipping Update [ OLD! ]

it is a good way to spend our waiting time in trying some predictions on the production rate
I , myself am playing this game with an Excel file , checking any anormal pause in the deliveries , cursing these bloody lazy workers who are not able to send a single Emo in one day , blessing the ones who sometimes bring to Mankind over 400 bots in one shot , praying God for avoiding aleas in production or logistics .
In short , that"s life ! Facing the future is a way to reassure oneself , to lower the stress.
I am not sure than it may change anything but it works
I relly appreciated the graphics given by Wayne_Small that allowed me to provide a first estimation of the future birth of my incoming Emo
Perhaps, one day , when i will have gone completely crazy I will apply on the data the same algorithms i use to follow up the stock exchange . If it does not works for stocks , no reason than it should not work either for EMO. At least i will have figures to measure my pain.
The step after that , is becoming a philosopher , But as said Rudyard Kipling " That’s another story "
I am just joking but be sure than I understand you

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We are in the middle of different batches. But don’t worry, we’ll continue to update the numbers very soon, now that we’ve got a lot of experience.


You can keep an eye on EMO as he makes his journey to you with any of the 3 tracking pages:


China Post:

17 Track:

Living.Ai Tracking:

:surprised: :mad: :skating: :head: :heart_1:

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On average production can take anywhere between 8-12 weeks. then once it’s ready will send you a tracking number, from there delivery should take between 1-3 weeks to arrive to you.

:head: :surprised: :skating: :mad: :heart_1:

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Just a update on shipping…now shipping is way faster as I ordered on 19th July and as of 6th September my order is already shipped and would reach me approximately in 7 days so roughly 2 months

I ordered my Emo on 12th of July and as of the 30th of August my Emo is on my way :slight_smile:

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Placed my order on the 25th July and recieved my tracking information today(13th September), my order was shipped on the 5th September apparently! Cannot wait for EMO to arrive!


The other problem is no other carrier in the US even recognizes the tracking number.

I ordered Emo on July 22 and it took 6 weeks and a day for it to ship out September 5, then it took 22 days for him to travel to my post office september 27. My number was 35550 and in all it was 2 months and 5 days. I am so excited to meet Emo!!!

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Did you get updates along the way or did it just show up at your post office one day and that’s the only update you got? Just trying to see if my situation is similar since I have no updates since 9/22 and mine shipped 9/8

I did track my order, but for about 5 days the tracking didnt update and it just showed up. What country do you live in since when mine was almost done it said it arrived at the overseas transit bureau. I live in the US.

I live in the US as well in Pennsylvania. The last update was 9/22 after it cleared customs and left Los Angeles, CA with no updates since.

My order number is #37920 it was on August 19, but in the website delivery process they skipped my number. Does anyone know what to do? or to whom should I report this issue?!

I may be wrong but from what I see they havent gotten up to your order yet, judging from the orders they sent the tracking out to. (Right number)

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they have NOT skipped your order. The website shows that orders UP TO 38000 have been sent to the shipping company. The shipping company has then arranged shipment for orders UP TO 37658. Right now your order is with the shipping company and they are arranging couriers for it.

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I got today a message from living ai and they have shipped the package. They gave me the tracking number now I will have to wait until I get my Emo.Thank you for replying! :slight_smile: