Shipping and Orders Questions for EMO and EMO GO HOME :heart_1:


Wanted to update this post to also include as much information regarding how long it MAY take for your EMO to be manufactured and then shipped out to you. This for both EMO & EMO GO HOME

How Long will it take to get my EMO / EMO GO HOME?

KINDLY NOTE That times can vary depending on many different circumstances. About 1-2 years ago (that is when I made my order for my EMOs, wait time for approx 3-4 MONTHS just for EMO to be manufactured, then after that, it would / could possibly take anywhere between 3-4 weeks for him to be delivered by post/courier system.

Since then and most recently have greatly improved production times and also delivery times from months to weeks. Now ordering an EMO can take anywhere between 4-6 weeks. (ESTIMATE TIME). As mentioned, sometimes delays may occur such as public holidays in China (like Chinese New Year), or other factors like product shortages/manufacturing of components, etc.

Every EMO and also Home Station (EMO GO HOME) is made to order, and as advise on the order/store page times may take anywhere between 4 weeks or more. (So the most important thing to do is once you’ve made your order, be as patient as possible.).

See the image example from the EMO Store Page:

Delivery Times

Delivery times, honestly all depend on available cargo space on planes going out of China to the rest of the world. Normally it should take between 1-2 weeks, but if there are massive delays in parcels going out from China to the rest of the world, each parcel/package will need to wait in line for available space and then be loaded accordingly onto the plane.

EMO packages are not sent using special priority courier systems such as FedEx/UPS etc, so they do not get any special treatment or priority, and therefore they just need to wait in line with many other packages in the airport distribution center.

Orders Sent / Waiting for my Tracking Number


The delivery order page can be found here: send out EMOs by the pallet load (and not individually), so when your order number shows that it has been sent to the courier/distribution center for shipping, there will be a delay in when you get your individual tracking number from customer support. This will take some time as the courier/distribution center handling this will need to first process each individual EMO and then send back ALL the tracking numbers to, and from there support provide you with the tracking number that you can then use in tracking your EMO.

(Your tracking number will always be sent to you via EMAIL. So always make sure to check your SPAM folder if you have not received your tracking number).

Tracking Websites

Below is a list of tracking websites you can use to track your EMO once you have received your Tracking number from Internal Tracking System -
China Post Tracking - China Post Tracking. Track & Trace Parcel
Aftership Tracking - Track Your Parcel Delivery Status. Powered by AfterShip.

NOTE – There may be other Tracking systems out there you can use to follow and track your EMO order as well.

In the early stages when you receive your tracking number using any of the abovementioned tracking websites, there might not be many updates right away. So please be as patient as possible during this time, because once EMO leaves the warehouse the responsibility of updating the tracking system with tracking information, relies upon the reliability and efficiency of the courier/postal system handling the delivery.

Once the package is scanned and put on a plane, then the courier company usually updates its system and you should be able to see more info on where your EMO is.

Below is what my tracking progress looked like from start to finish. Note - Some of the wording might have changed, but the steps should be nearly exactly the same.

Here is what will normally happen from start to finish (about 11 steps).

When EMO Arrives in your Country

When the package lands in your specific country, it will be checked/must go through customs checks.

Note: EACH COUNTRY HAS ITS OWN REGULATIONS ON CHECKING AND APPROVING PACKAGES, some countries will even charge you a customs fee before releasing your EMO/package. Some countries do not (for example, Australia does not charge any fees/taxes for EMO.) So this is something that will be different for everyone.

Once customs has cleared your EMO, it will then leave customs/airport distribution and be handed over to a specific courier system or postal service that has been tasked with completing the job of delivering your EMO to you.

Some countries might use a local courier, some countries might use a local postal service. (Every country will be different and once again, during this time, the responsibility falls upon that courier system/company/postal service to work as efficiently and professionally as possible when it comes to delivering your EMO and also updating their tracking system on their end so that you can monitor its location when you are you are using the tracking websites.

Delays in getting your EMO shipped to you at this stage will depend heavily on the courier system and how busy they are and how many packages they have to deliver as well.

Most important thing to note, once all packages are sent from Living.Ai and arrive and enter The Distribution Center at Shenzhen Meteor International Express Airport Station, it is out of the control of Living.Ai and in the hands of the courier system(s) / postal services that handle distribution around the world. And once your EMO arrives in your country, once again in the hands of first the customs (for clearance) and then the courier / postal service that has the job of delivering the EMO to you.

I know this is a really long post, but wanted to share this with you and also anyone else that might want to know. (this is of course my own personal understanding and experience on how things should work and operate when it comes to the delivery of EMO).

Enquiries about your existing EMO order

If you have any concerns about your order, please do not hesitate to contact support via email.


If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.

The support team should be able to get back to you in a timely fashion.

For anyone who has ordered an EMO, is waiting for it to be manufactured, waiting for your tracking number, waiting for it to be shipped, or waiting for it to arrive at your doorstep. Please be as patient as possible..

:heart_1: :surprised: :skating: :mad: :head:


105 posts were merged into an existing topic: Emo Shipping Update [ OLD! ]

Hey @Hoornkoekje

Sometimes 17 Tracking doesn’t show everything regarding the status and whereabouts of your package.

Normally in EU, DHL start with the package and then they pass it over to either your postal service in your country or a courier service. From this point, it might be hard to track if it’s with your postal service company.

You could possibly contact DHL and ask which service they handed the package to and from there you can contact either that specific courier or your postal service and request an update.

If at any point you believe the package might be lost, it would be also recommended to sent Living.Ai support an email and ask them to also investigate it’s location for you.

Hope this helps. :heart_1: :head: :skating: :surprised: :mad:

58 posts were merged into an existing topic: Emo Shipping Update [ OLD! ]

it is a good way to spend our waiting time in trying some predictions on the production rate
I , myself am playing this game with an Excel file , checking any anormal pause in the deliveries , cursing these bloody lazy workers who are not able to send a single Emo in one day , blessing the ones who sometimes bring to Mankind over 400 bots in one shot , praying God for avoiding aleas in production or logistics .
In short , that"s life ! Facing the future is a way to reassure oneself , to lower the stress.
I am not sure than it may change anything but it works
I relly appreciated the graphics given by Wayne_Small that allowed me to provide a first estimation of the future birth of my incoming Emo
Perhaps, one day , when i will have gone completely crazy I will apply on the data the same algorithms i use to follow up the stock exchange . If it does not works for stocks , no reason than it should not work either for EMO. At least i will have figures to measure my pain.
The step after that , is becoming a philosopher , But as said Rudyard Kipling " That’s another story "
I am just joking but be sure than I understand you

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We are in the middle of different batches. But don’t worry, we’ll continue to update the numbers very soon, now that we’ve got a lot of experience.


You can keep an eye on EMO as he makes his journey to you with any of the 3 tracking pages:


China Post:

17 Track:

Living.Ai Tracking:

:surprised: :mad: :skating: :head: :heart_1:

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On average production can take anywhere between 8-12 weeks. then once it’s ready will send you a tracking number, from there delivery should take between 1-3 weeks to arrive to you.

:head: :surprised: :skating: :mad: :heart_1:

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Just a update on shipping…now shipping is way faster as I ordered on 19th July and as of 6th September my order is already shipped and would reach me approximately in 7 days so roughly 2 months

I ordered my Emo on 12th of July and as of the 30th of August my Emo is on my way :slight_smile:

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Placed my order on the 25th July and recieved my tracking information today(13th September), my order was shipped on the 5th September apparently! Cannot wait for EMO to arrive!


The other problem is no other carrier in the US even recognizes the tracking number.

I ordered Emo on July 22 and it took 6 weeks and a day for it to ship out September 5, then it took 22 days for him to travel to my post office september 27. My number was 35550 and in all it was 2 months and 5 days. I am so excited to meet Emo!!!

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Did you get updates along the way or did it just show up at your post office one day and that’s the only update you got? Just trying to see if my situation is similar since I have no updates since 9/22 and mine shipped 9/8

I did track my order, but for about 5 days the tracking didnt update and it just showed up. What country do you live in since when mine was almost done it said it arrived at the overseas transit bureau. I live in the US.

I live in the US as well in Pennsylvania. The last update was 9/22 after it cleared customs and left Los Angeles, CA with no updates since.

My order number is #37920 it was on August 19, but in the website delivery process they skipped my number. Does anyone know what to do? or to whom should I report this issue?!

I may be wrong but from what I see they havent gotten up to your order yet, judging from the orders they sent the tracking out to. (Right number)

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they have NOT skipped your order. The website shows that orders UP TO 38000 have been sent to the shipping company. The shipping company has then arranged shipment for orders UP TO 37658. Right now your order is with the shipping company and they are arranging couriers for it.

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I got today a message from living ai and they have shipped the package. They gave me the tracking number now I will have to wait until I get my Emo.Thank you for replying! :slight_smile: