Hi there @justine.orlanda ,
You have to wait till all living.ai staff are back in their office because at the moment they are currently observing the Chinese Holidays, so it may take some time for them to process your order and send you the confirmation of your order via email.
From October 1st to 7th 2023 Golden Week 3** 国庆节 guóqìng jié
You can try also to send them an email for further question @ service@living.ai
Click the link below for more info
Good luck and all the best