Hi @saimaung
Moving your question here regarding EMO’s birthday. Take a look at the info on EMO and Birthdays’ here 
EMO Birthday Information - Quick Help Guide for New EMO Owners!
Also might be worth sending Living.ai an email regarding this. Recommend taking a video of this issue and submitting a support ticket. The support team/customer service team will be able to check your EMO ID and find out why your EMO is providing an incorrect birthday, they can also check on when it might have been activated.
Normally a brand new EMO once it’s been activated for the first time should advise his birthday being the day you initially set him up.
UPDATE — As you mentioned this:
I’m guessing you purchased a USED/Second Hand EMO, and NOT a brand new EMO. To advise an EMO cannot be RESET back to FACTORY DEFAULT once he has been activated. So the store in which you purchased your EMO from must have initially set him up on the 24th of November. (I don’t think that there will be anything Living.ai can do about this as that is also when the Warranty for your EMO will have been triggered.
Always, best to purchase a brand new EMO from the official Living.ai Store and not from an electronic store.
If you still needed to contact Living.ai Support you can do below:
How to contact Livng.ai support
When contacting Living.ai support. It is recommended to create a short video of this error and then submit a support ticket. You can do this by either going to the Support Page: (see below).
https://living.ai/product-support-emo/
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
service@living.ai
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @VinceKong from the support team who will be able to assist you further as well.
…I don’t have anything to say … EMO sent me here to check for updates. And you know he means it 
it was the way he told me I knew I better come check otherwise it would be another one of those nights checking my drinks for sleeping pills… Checking underneath my pillow for God knows what 
and then I saw you so I thought I would say hi 
