EMO - 5 Different Ways to Power Off EMO

Hi Everyone, thought I’d share this video here so that if anyone needs any help on how to power off EMO, it can always be easily found.

The video below explains all of the ways you can power off your EMO. I have also provided a short description of how to do each one further below.

First Option: Ask EMO to power off, do this by issuing the following voice command:

EMO: Power Off

Second Option: Access the EMO App, Go to settings (located in the top right corner of the EMO App. >>> Select POWER OFF on the left side in the menu section >>> and press POWER OFF and finally press continue to confirm the power off request.

Third Option: Pick EMO up, turn him upside down, and cover his head including his patting sensor, EMO will shut down in approx 10 seconds (this is a very useful power-off option if your EMO does not respond to the first 2 options and is recommended by Living.Ai)

If your EMO is not responding to any of the first three methods mentioned above:

You can try to do either of the following 2 methods:

1. Forcefully Powering him off 
2. Rebooting/Restarting him

Fourth Option – : FORCEFULLY POWER OFF EMO. You do this by using a paperclip and pressing down on the power off button/hole which is located on top of EMO’s head. The left hole on the back row. (see image below)

To Forcefully Power-Off EMO. Place a paper clip into the left hole (located in the middle back of his head) - press down gently until you hear a click and this should POWER OFF EMO.

NOTE This is what everyone in the past has called a RESET Button. I can clarify this is not a RESET button, but a Force Power Off Button. It is not recommended to do this unless you have no other options left. As this could potentially cause data corruption to your EMO. (it is the same as you pulling the plug and powering off your Desktop PC while Windows OS is running, it might cause data corruption). So try and avoid doing this unless you have no other options left.

You can also attempt to REBOOT / RESTART EMO (this will not power him off completely, and he will simply restart up right away.

To REBOOT/RESTART EMO. Place a paper clip into the right hole (located in the middle back of his head) - press down gently until you hear a click and this should RESTART/REBOOT EMO.

Note Both of these methods especially, the Forceful power-off method are not recommended by Living.ai and could potentially lead to possible data corruption if done regularly/often. (this is considered the same way as you pulling the plug on a running PC. It will power it off, but you do not know if it’s potentially damaged the Operating file system in any way).

Please use caution when performing these two methods with your EMO.

Fifth Option: If you do not want to forcefully power off EMO, you can simply wait for EMO’s battery to run out (normally in 1-3 hours time) and he will power himself off on his own.

Hope this video was helpful and if you have any questions, feel free to leave a comment below.

:mad: :surprised: :skating: :head: :heart_1:


I have tried all of the above methods bar the last one and none of them are working. I cant use the app because it keeps giving me the ‘emo is not ready’ message, the low battery sound went off, the green light appeared on the home station and his legs havent stopped moving since, (he’s never been able to successfully return to the station, he just walks in place). Not responding to any commands.

**I eventually found something thin enough to fit into the hole on the head (haven’t even seen a paperclip in at least a decade) and did the force shut off. He seems fine now sitting on the home station.

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