Hi there @Moroheus75sr ,
Have you tried powering him off and checking for any dirt or debris? You can also try blowing some air gently out of your mouth to remove any dust particles. Additionally, carefully move and align his feet to ensure proper positioning. These steps may help troubleshoot any issues with the device.
Pls. Click The Link Below:
EMO - 5 Different Ways to Power Off EMO
The developers’ Support Team also advises putting EMO on the charging station, when the charging animation comes up the servos will discharge so you can straighten the foot with an issue.
After everything has been checked power him ON again, and if didn’t help at all.
It would be best to make a video recording as you’ll probably need to contact the support service team via email with more info to let them know.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Don’t forget to include/attach your video and more info
The support service team should be able to help you immediately.
Just to advise the email address is - service@living.ai
GOODLUCK!