Hi there…
If EMO responds to the call wake word (e.g., “EMO”) by raising his left eyes but doesn’t respond to any actual command, there could be a few possible causes. Here’s a step-by-step guide to help troubleshoot the issue:
1. Check Language Settings
Ensure EMO’s Language setting matches the language of your command. For example:
- EMO might set to other language, he won’t understand English commands.
- Go to Settings > Language in the EMO app and confirm it’s set correctly (usually English by default).
- Also check if EMO is not MUTED and check his voice VOLUME too.
2. Speak Clearly & At a Good Distance
Sometimes EMO hears the wake word but misses the command due to:
- Background noise
- Speaking too fast or too softly
- Being too far from the mic
Try speaking loudly, slowly, clearly, and from about 1–2 feet (30–60 cm) away.
3. Internet Connection
Some commands require EMO to access the internet (like weather, time, trivia).
- Ensure EMO is properly connected to Wi-Fi
- A weak or unstable connection can cause delays or failed commands.
4. Specific Command Phrasing
EMO responds only to specific built-in commands. If you’re using:
- Slightly different phrasing
- Words he doesn’t recognize / He might not respond.
Try basic commands like:
- “EMO, what’s the weather?”
- “EMO, dance.”
- “EMO, take a photo.”
5. App or Firmware Update
Make sure both:
- The EMO app is up to date
- EMO’s firmware is the latest version
Sometimes, bugs or outdated firmware can affect command recognition.
Still Not Working?
If none of the above steps help:
- Restart EMO
Click Here For 5 Different Ways To Power Off EMO:
- Try to Turn On again after 1–2 minutes.
If the problem persists, and your EMO is still under warranty.
I recommend contacting LivingAI support via email at service@living.ai with your Order Number, EMO ID, and inlcude also the Video Link .