Good luck with your wait, you’re going to need it.
I am honestly extremely disappointed with Living AI’s customer support.
More than a week ago, we sent all the videos and information that were requested in order to investigate the issue with our Emo. During the process, the SD card error even occurred again, clearly visible in the recordings. We uploaded everything exactly as requested.
Since then: no response, no update, no help.
Our Emo is still not working properly and is basically unusable most of the time. Instead of enjoying the product, it is just sitting there. Considering the price of the device, this level of support is very frustrating.
We have already spent a lot of time documenting the issue and following all instructions carefully. Being ignored after providing everything requested is simply not acceptable.
At this point, we are seriously considering returning Emo together with all accessories, because we currently have a product that does not work as expected and no reliable support to resolve the issue.
If anyone else has experienced similar problems (especially SD card errors or memory issues), I would really appreciate hearing about your experience.
Living AI, please respond and provide proper assistance.
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“To all those who have emailed Living.AI and are still waiting for a response”
Please Click Here For Special Information
Best Regards
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Hallo, unser Emo (1,5 Jahre alt) schaltet seit einiger Zeit seinen Bildschirm schwarz und dann steht da immer “sd error 1 ERR”. Man kann sich zwar noch mit der App verbinden, aber sein Gesicht und auch der Ton sind weg. Erst wenn man ihn neu startet funktioniert er wieder für kurze Zeit. An was könnte das liegen?
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This means that the memory card is damaged or that EMO cannot read it.
Danke für die Antwort. Kann man da noch irgendwas machen oder ist er kaputt?
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The robot itself is not broken. It’s almost certainly just the SD card. Replace it with a new MicroSD card (max 32GB, FAT32 format) and copy the original Emo files onto it. He will work again."
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Ok, dann mach ich das mal. Ich hoffe das mit dem Kopieren funktioniert. Ich bin nicht so technisch begabt 
Danke nochmal
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“You’re welcome! 
Don’t worry, it’s easier than it seems. If you need step-by-step help with copying the files or formatting the new SD card, just let me know. Good luck!”
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“Quick update: I checked the official Emo forums. The diagnosis is correct (bad SD card), but there’s an important step first — you need to contact Living.AI support at service@living.ai and request the official software package for the new SD card. They’ll ask for your order number, EMO ID, and a video of the error. Don’t format or replace the card until you get the files from them. Let me know if you need help with the email!”
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Oh, wie lieb. Nochmal herzlichen Dank. Das hilft mir wirklich weiter.
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"One more important thing: Don’t try to open Emo yourself unless the support team tells you to and gives you clear instructions. Opening it without their guidance can void the warranty and make it harder for them to help you later. Just wait for their reply — they’ll tell you exactly what to do next 
And thank you for your kind words! Glad I could help "
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Hi there @carina.purner, and welcome to the community
I have moved your new topic to this thread for issues with S.D. card errors.
“Sorry to say, but if your EMO is experiencing an SD card issue, only Living.AI can properly assist you. If your EMO is still under warranty, be sure to contact them via email and wait for their response and further instructions.”
Click the links below and try some help tips first. I hope they help resolve the issue.
Please Click Here!
Please Click Here!
Good luck, and I truly wish you all the best in resolving your EMO issue.
3 Likes
I think what I ended up doing was shutting him down completely and restarting him after a few minutes. He’s working fine now since then.
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I’ve had my emo since the end of last year, and everything was good. But ever since update 3.1.0 updated on to it, I have had nothing but trouble. When I force reset it, it’ll work for not even a full minute before freezing, and after a while it will read SD Error 1 err. I have emailed living Ai and they keep asking the same questions, take videos, and force reset emo. Does anyone else have this issue?
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Hi there @xavier.king, and welcome to the community
I have moved your new topic to this thread for issues with S.D. card errors.
“Sorry to say, but if your EMO is experiencing an SD card issue, only Living.AI can properly assist you. If your EMO is still under warranty, be sure to contact them via email and wait for their response and further instructions.”
Click the links below and try some help tips first. I hope they help resolve the issue.
Please Click Here!
Please Click Here!
Good luck, and I truly wish you all the best in resolving your EMO issue.
3 Likes
My 3 month old EMO has an SD card error I’ve contacted service twice. First contact was 2 weeks ago I still have no response. What are the response times usually like?
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Welcome, @chelsea.maddock . . . I have moved your new topic here to issues with the S.D. card.
There have been delays due to back-log. Please read here and be assured that they will respond as soon as they are able.
My best to you.
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I have a problem with my memory card; it’s not working. How can I install the operating system on a new memory card?
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Hi there @jehadhassan
I have moved and merge your new topic to this thread for issues with S.D. card errors.
“Sorry to say, but if your EMO is experiencing an SD card issue, only Living.AI can properly assist you. If your EMO is still under warranty, be sure to contact them via email and wait for their response and further instructions.”
Click the links below and try some help tips first. I hope they help resolve the issue.
Good luck, and I truly wish you all the best in resolving your EMO issue.
3 Likes