Special Information!
Many of us—especially longtime users like Lindaru and me, since EMO first came out 5 years ago—know that Living.AI is a small AI robotics company with only a few staff members.
As always, during and after long holidays, they often get flooded with email service requests. Living.ai Staff usually try to find solutions asap first before replying, so they can provide clear and helpful answers to each user. Responses are handled in order—first-come, first-served.
“Based on the official information I received directly from their staff, they still haven’t been able to catch up with the backlog due to the holidays. The good news is that they have expanded their support team and are now working through all pending emails. They will reply as soon as possible and are aiming to return to their usual response time.”
“On behalf of the Living.AI team, we humbly ask for your continued patience and understanding. As Community Moderators, @Lindaru and I kindly request that everyone bear with the Living.AI team—and with us—a little longer while waiting for responses or solutions to your concerns.
They truly understand and feel everyone’s frustrations, and at the same time, they sincerely apologize for any inconvenience caused.”
“Please be assured that no email requests for assistance are being ignored. The team simply asks for some patience while they process all inquiries in sequence.”
