For urgent questions about customer service, please use this as the only place to ask.
If you have trouble contacting them or not getting a direct reply or simply impatiently waiting for the company reply email, this is the place.
Any general question not covered in a specific forum can not be posted here.
Things/Topic you should NOT post here:
Personal data, email copy with an email address
Tracking numbers
Product issue-related questions
Shipping, order status, and updates
Personal/Private Conversation
If an issue or problem required a factual reply, someone from the living.ai staff will be tagged or informed via DM.
Before contacting living.ai via email for faster assistance please provide a photo or a short video showing the issue or problem and include it by simply replying to the confirmation email you received before when you originally placed your order because it contains all your details, especially your order number which is most important.
Please be advised to give them some time to reply because they normally reply within 24/72 hours depending on the time differences, days, holidays, and current situations.
Please Be Patient!
No worries because the support service team should be able to help you immediately.
Another way you can also submit your inquiries to the link below and give them your order number.
https://living.ai/product-support-emo/
To Draw The Attention Of LivingAI Staff To Your Post Below Or In The Forum.
Please Tag Call Direct The Person Who Is Responsible For A Particular Issue.
To Provide You With Better And Immediate Customer Support.
Customer Support
@SueChen
Order Department Service
@faya
After Sales Department Service
@TechSupport_Mavis
Product Features Department
@Wayne_Zhang
REMINDER!
Please Stay To The Topic Only
Thanks!
