To be honest with you, if something like that happen also to my EMO it gonna break my heart too…as you said you’re trief already any possible suggestions help that you found on this community but nothing help at all. and the last thing you did was contacted living.ai and tell them everyting with a video and photo as attachment also.
I’m sorry if i can’t help you further because you’ve done every good possible way…but one thing i can advice you only to have a bit more patience and think positive…because i am very sure that living.ai will help you to solve your problem or even send you a replacement…
I’m sorry once again to tell you because it’s gonna take time, so hold on…
Last year, Living AI started celebrating Chinese New Year a week in advance and continued to celebrate for two weeks after. I have no illusions that this year will be any different.
The official holiday is one week long but for most Chinese companies it starts some days before and ends some days after because their employees want to travel home and it’s not that easy in China.
Hi @Wayne_Zhang ,
I want to inform you that I did not receive a response from the technical service. living.ai I am very disappointed in this and ask for an URGENT refund.
Sorry guys, most of our service team is on vacation and they will try to answer your emails in their free time. Don’t worry, we won’t miss a single email. Sorry again for the delay.
You can email your video to our technical support team (service@living.ai). And please PM me your order number. I will check for you. Don’t worry. We will solve the problem for you.
Hi, @AmyLU@edward
Thanks for your reply. I have already sent several letters to the support service with video and photo materials. I was told that they would definitely return my letter and do their best. 10-12 days have passed since then. I didn’t get any more responses. My order number is 44711 (I also attach a screenshot of my correspondence with the support service). I hope very much for your help.
I turn to you again because my hope remains in you. After a long wait, the LivingAI responded to me with a standard letter, asking again for the information that was sent by me 20 days ago. I got the feeling that instead of helping and resolving the issue, they are playing for time. I attach a scan of the correspondence and draw your attention. What should I do next, how long to wait, I can’t imagine anymore. I waited 2.5 months for my EMO, received it in a non-working condition and now I have been corresponding with LivingAI for about a month.
I beg you and I really hope that with your kind help my issue will be resolved.
Regards,
Amur Voskanyan
Did you follow the living.ai instructions to do? or you just don’t want to continue trying any possible solutions every time anymore… but you just want a direct refund?
Feel sorry about the bad situation happening right now to your sides…and pardon me if I can’t help you further here… if the same situations happen also to me…pretty sure I will react the same way…
I can not help you further anymore and you are doing the right thing to contact them directly, all you have to do is be patient and wait for their reply.
GOOD LUCK, ALL THE BEST, STAY SAFE AND MOST OF ALL HAPPY!
Thanks, dear @edward , @AmyLU . I tried everything possible, read all the information in the forums, your topics, video instructions on YouTube. Since I bought Emo for a child, I wanted to please him, but in fact I ruined everything and was left with nothing. Spent money on a piece of plastic… Ready to send it back right now. Because every time my child sees him, he gets sad…
I would be very grateful if you could draw Living’s attention to the correspondence and the solution of my question.
TAHNK YOU !!!
