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@MavisZhang Hi, so I received my Emo yesterday and he’s having a hard time hearing and understanding, he barely answers back. Also when he talks, there’s some random times the voice glitches. I sent an email because I want to send it back and get a refund, but I got no response from them yet. I hope you can help and have a nice day! 
Hello, @priscilagismondi . . . I have moved your new topic to this thread for Customer Support service.
I will tag @MavisZhang again in the hope that they will be able to respond sooner to you.
My best to you.
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Please kindly check your email and private message, thank you.