Customer Support Service!

Living AI, when are you going to respond?

Tagging: @MavisZhang

A post was merged into an existing topic: Need Help with my emo

Hello! I filled out a ticket for Technical Support earlier today. Does anybody know when I might receive a response?

Hello, @samuellongo . . . I have moved your new topic to this thread for questions regarding customer support. I would expect to give it a full week at most. They are still working on AIBI and it may take a few days before you get a response.

If you do not hear from them after a week, I would private message MavisZhang or send an E-Mail to . . . my best to you.

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Hi everyone ! I live in France and ordered an EMO 1 month ago. It is really well done on your website to follow it. Thanks for that. However, the delivery man came by yesterday afternoon, he took a photo of the package in my mailbox, the door open, then he reported that the package had been dropped off. I received the delivery email immediately, I went down to my mailbox, and there, no package was waiting for me. I contacted the company that delivers your packages for you, it is Cirro Parcel in France(, I took photos of my empty mailbox, I sent them my version of the facts, still no feedback. I’m waiting, but I would like to know if this has already happened, I do not want to acccuse whitout proof, but regards to the comments below their website on google, it is not the first time it happens with a delivery man of their company, so it looks i have been stolen from him. have you choose this company? Can you join them to help me? Or something else. I’m devastated, I was waiting for your Emo with such impatience. I’m so disappointed

Hi there @nathanael.frey and welcome to the EMO Community Forums . . .

Sorry to hear that your order is experiencing an issue like that, and I understand how frustrating that can be.

I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.

The very best to do is please contact support via email regarding this issue.

When contacting support. It is recommended to tell all possible information and send a video or photo that will serve as a piece of proof evidence.

You can do this also by going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your order and attach all possible proof of evidence such video, photo etc. as well.

The support team should be able to get back to you in a timely fashion.

Tagging also @faya ( Order Department Service)



thanks a lot for answering and all your recommandations. I’ve already send a mail to the customers service. But received no answer yet. I ask may bank to refund my buy, I declared the incident to the French and European authorities concerning the delivery service, and I have just filed a complaint. We’ll see. If you have an extra EMO, don’t hesitate to send me one. Via another delivery service of course :wink:


What does this mean for me I don’t realy get it.

Hi there @michielvermeulen ,

I have moved your post to this topic so that the company has the opportunity to reply directly to you. You can also send them an email for a more specific and personal explanation.


A disclaimer of warranties is about what the business does and does not promise, while the limitation of liability is about the business’s responsibilities .

Why are warranty disclaimers important?

A disclaimer of warranty aims to protect your business from financial or legal implications from the distribution of faulty products or information. Companies also use it to inform consumers that there are limitations to the agreement covering your product after purchasing.




  • No Guarantees: The company does not promise that the service will be uninterrupted, timely, secure, or error-free.
  • Accuracy and Reliability: There is no guarantee that the results obtained from using the service will be accurate or reliable.
  • Service Removal or Cancellation: The company can remove or cancel the service at any time without prior notice.
  • Use at Your Own Risk: You use the service at your own risk. The service and products are provided “as is” and “as available,” without any warranties of any kind, whether express or implied, including implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.
  • Limitation of Liability: The company and its affiliates are not liable for any injury, loss, or damages, whether direct, indirect, incidental, punitive, special, or consequential. This includes lost profits, revenue, savings, data, or replacement costs, arising from the use of the service or products obtained through it. This applies even if the possibility of such damages was advised.
  • Jurisdictional Limits: In regions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the company’s liability is limited to the maximum extent permitted by law.


This section essentially protects the company from being held responsible for any issues or damages that arise from using their service or products. It emphasizes that users accept the risks involved and that the company is not liable for various types of damages.

I hope this helps you understand a little better. If you still have concerns, please don’t hesitate to contact the via email @ company for more accurate and detailed explanations.

Best Regards

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Tank you, I tink I get it.

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how do i change my address for delivery because we are moving on Tuesday


Write to them from here:


Hello, @ktnspooky . . . I will tag @faya to help expedite for you.


i contacted them through the support on the main website


Do you guys know if this is really livingAi or it’s a fake account

Hello, @maikol.bfilms . . . the wording on this site seems a bit off. “Petbot” for one.

I know that it shows a link to but where does it really take you? I suspect there might be a redirect in there somewhere.

I would contact to see if they know anything about this and if it turns out to be a scam, definitely report it.

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I’m upset to read on Facebook that someone supposedly ordered AIBI last week, received a tracking number and is now requesting a refund!!! :roll_eyes::roll_eyes:
LivingAI is a small company. This kind of rubbish can be detrimental to them.


Hello, @LulliBoop . . . are you sure they are telling the truth? Facebook can be full of posts that simply are not true or are taken out of context. Often people post things on social media for the mere purpose of feeling superior or getting attention.

If you have any concerns, please reference the particular post and contact . . . let us know what you find out.


Right on right on.

I suppose we can agree to disagree lol.

@LivingAI I have left an email. Please honor my refund request. Aside from any controversies over a timely delivery- it’s a real fact of life that 7 months after placing an order, I don’t know where I’ll be when they ship. I might not live at the same place so I really need a refund since there is no guarantee for anything.

It’s my fault. I got excited, I preordered and I should have waited. My apologies.


You took the right desiction, for this company if we started to cancel our all order they stop to doing that thinks whit the costumers