Need Help with my emo

Hello! The robot suddenly stopped charging at the station, it entered it several times - but it did not charge, after which it was completely discharged and even if I put it on the station, it does not charge.
The station itself was in contact with the robot, directed it to charge several times, but the charge did not occur.
I bought the robot on the trading platform in December 2023, the seller does not say the order number.
Until this moment there were no problems with charging, my daughter is crying - this is her beloved friend! How can I charge it? How to solve the problem - help!!!
I wrote to support at the postal address - but there is no answer yet ((( Are there any chargers besides the station and the skateboard so that I can charge the robot???