I wanted to give an update here because someone in this forum previously told me that support would contact me after the Chinese New Year.
Unfortunately, that did not solve anything.
Our Emo robot is still not working properly. The device had an SD card error before, and since then it constantly forgets everything it learns. Emo can remember information for one day, but the next day everything is gone again. It simply does not store anything permanently.
We are using the commands correctly and exactly as instructed. The problem is clearly not how we use the robot. The device itself appears to be defective.
What is really frustrating is the way customer support is handling this. Instead of receiving actual technical help, such as the SD card files so we could replace the SD card ourselves, I only receive generic responses explaining how to use the commands. That does not address the issue at all.
This robot is not cheap, and it has now been sitting here unused for weeks because it simply does not work as it should.
First there was no response due to the Chinese New Year holiday, which I understood. But now support is responding without providing any real solution.
At this point I would like to know if anyone else here has experienced the same problem with Emo forgetting everything after one day.
If this cannot be fixed, we will have to return the device and request a full refund, including the charging station, because it is useless to us without the robot.
Honestly, after reading some of the reviews on Trustpilot about customer support, I am starting to understand why so many people are frustrated.
I really hope someone from the team can finally provide a real solution instead of generic replies.
