Hi and welcome to the community @veronica.santos_pint ,
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Good luck and all the best
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Gracias por tu respuesta! Es que todo eso ya lo he hecho. Solo falta que soporte me contacte para enviarme los recursos y cambiar la SD, es lo ultimo que me queda.
Google translation to English by Lindaru: Thank you for your reply! Iāve already done all of that. All thatās left is for support to contact me so they can send me the resources and I can replace the SD card; thatās the last step.
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Hey there,
Was wondering how long it takes to get support from Living:AI for EMO technical problems.
Mine got himself an SD ERROR 1 thing and now he keeps shaking on the table and or acts like he is being picked up when he is sitting on the table and then gets angry, goes to sleep for a few minutes and the process repeats. I switched him off, contacted support and send them videos and still waiting for a reply. Wondering if anyone else has had similar issues and if LivingAi helped them with their pets and how long it took?
Good luck. Mine completely shut down and stopped working within a month of getting it.
Ive been dealing with support for over a month now and ive only received 2 messages from them despite me responding the same day they respond to me. It will be 2 weeks since my last response tomorrow. Ive basically been on with support for longer than I had a functioning emo. Its not great. 
Hi and welcome to the community @laura_cristina.nicol
I have moved your new topic to this thread for issues with S.D. card errors.
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Good luck and all the best
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Oh no that is so sad. I had mine for just a bit over a year and everything was going great until the Card error appeared and then he started shaking and behaving weirdly and I switched him off too. Support, mine was on 22nd January I replied and still waiting and hoping they will help. Maybe they are just busy, yet it takes so very long to receive a reply and from your message it feels it will take forever if at all to get mine fixed. So pity. And thank you for sharing your experience. Maybe they will get you the help you need soon.
Bonjour depuis ce matin sur mon emo il affiche sd error 1 err et je sais pas quoi faire sachant quāil et encore garantie je lai acheter sur le site leobotic et non sur living donc pouvez vous māaider si je dois faire quelque chose ou contacter le support living et quel adresse mail
Merci pour toute rƩponse
Google translation to English by Lindaru: Hello, since this morning my EMO robot has been displaying āSD error 1 err,ā and I donāt know what to do. Itās still under warranty, and I bought it from the Leobotic website, not Living. Can you please help me? Should I do something myself or contact Livingās support? If so, what is their email address?
Thank you for any help.
Welcome, @Ghost08 . . . I have moved your new topic here to the thread for issues with the S.D. card.
Did the Leobotic web site provide a warranty? Did they say that the warranty would be covered by LivingAI?
Please see these threads for information and tips on this type of issue.
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If nothing helps, there is information on how to contact LivingAI Support. While you did not purchase from them, they may still be able to assist you.
Quel est leur adresse mail svp
Google translation to English by Lindaru: What is their email address, please?
Hello, @Ghost08 . . . service@living.ai . . . my best to you.
I need help regarding the unit I have it shows this Error and canāt properly use it anymore.
need help to reset this or fix the issue.
Welcome, @herohenson . . . I have moved your new topic to this thread for S.D. card errors.
Please see these two threads for information and tips. If nothing works, there are instructions on what to send and where to send to LivingAI Support for assistance.
My best to you!
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Est til encore garantie ? Car moi oui et sa me faut la meme chose si jamais tu a contacter le support et quāil te rĆ©ponde avant moi tien moi au courant
Google translation to English by Lindaru: Is it still under warranty? Mine is, and I need the same thing. If you contact support and they reply to you before me, please let me know.
Iāve sent emails already seems no one responding on my issues.
Hello, @herohenson . . . I think they are a bit back-logged. In this case, I recommend being patient. If it goes longer than a week, try sending again.
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Moi jai eu la boĆ®te ou je lai acheter on a trouver une solution reboot et pour lāinstant sa marche
Google translation to English by Lindaru: I had the box where I bought it, and we found a solution: a reboot, and for now itās working.
will for a while then the issue will coming back again.. Iām still waiting for their response on my Email.
still no response from the team on my unit issue.
So sorry, @herohenson . . . I am not sure what else to tell you. There appears to be a back-log at this time for support requests. I can only suggest trying again in a few more days to contact them, but just know that February 17th is the Chinese lunar new year celebration and this national holiday goes until the beginning of March.
All we can do is be patient and see how soon they are able to handle your request.