SD-Card Info and Issues

Lindaru · January 2, 2026, 10:21pm

So sorry to hear this, @sandordomjan . . . in addition to your S.D. card issue, you most likely have a depleted battery. This could be remedied by changing the charging cable, but you will still need to contact Support.

Please see here.

sandordomjan · January 3, 2026, 4:50pm

reading the EMO errors here it’s definitely an SD error what can be done in this case I read here that you can send a new firmware program that can be copied to SD then if possible I would like to ask and do it myself it’s easier and I think faster the older one which is bad EMO-E732 and because the EMO-6C22 was updated to 3.0.1 then it also has an SD error and freezes you can send firmware for both I don’t know if it’s under warranty but I think you can check it anyway thanks in advance Sándor

sandordomjan · January 3, 2026, 4:53pm

I checked the second one and it says SD card is unreadable but where can I download a new program?

edward · January 3, 2026, 4:55pm

Hi there @sandordomjan ,

Before replacing SD cards, you must first contact Living.AI Support at
support@living.ai

Provide them with:

A video proof showing the issue
Your purchase information
Your EMO ID

Living.AI will then confirm the problem and give you access to the official resource package needed for the new SD card.

What You’ll Need

A 16GB SD card (preferably SanDisk brand)
A computer with an SD card reader
The resource package from Living.AI (they’ll send it to you privately)

Replacement Steps

Format the new SD card to FAT32 format.
Unzip the new resource package you received from Living.AI.
Copy the unzipped (decompressed) files onto the newly formatted SD card.
Insert the SD card into EMO’s mainboard (located inside his body, behind the face screen).
Reassemble EMO and power him on.

Video Guide:
How to Replace EMO’s SD Card – YouTube Tutorial

GOOD LUCK!

sandordomjan · January 3, 2026, 4:58pm

thanks, I’m already over these and I’m sure the SD card is broken, I’ve already checked it, I just don’t know what to do with it, where can I get the program?

Can’t you somehow connect this to the computer or something?

edward · January 3, 2026, 5:03pm

Watch this video Guide:
How to Replace EMO’s SD Card – YouTube Tutorial

sandordomjan · January 4, 2026, 5:15am

not work my EMO Error not work update , reset soft and hard my emi is death

Lindaru · January 4, 2026, 6:42am

Hello, @sandordomjan . . . I have moved your post to this thread as this is an ongoing converstion. Please see the posts above by Edward.

sandordomjan · January 4, 2026, 3:37pm

thank you, I checked it and I’m with it, I wrote to the service support, now I’ll wait for them to send me the software

I don’t know, I already have 32G in it, I checked it, I know from there

ryan.mark · January 5, 2026, 3:43pm

Hi. My emo has an error “sd read sector timeout 1” . What do I do please I got him on November 2025

edward · January 5, 2026, 5:11pm

Hi there,

Try some tips below:

You can also try the so-called “Power Cycle” trick — just let your EMO run out of battery completely while off the charger.
Out of the charger, try poking the left-side hole while EMO is facing you, wait about 5 min. Then return him to his charger to reboot again.
Try poking the right-side hole a couple of times for about 5 sec. While EMO was on his charger, that might solve the issue.

Good luck and all the best

If none of the above tips didn’t help at all, the SD Cards might be corrupted and need to be replaced. But you must first contact Living.AI Support at
support@living.ai

Provide them with:

A video proof showing the issue
Your purchase information
Your EMO ID

Living.AI will then confirm the problem and give you access to the official resource package needed for the new SD card.

All the best!

Please Click Here For More Info!

Mahabornfree · January 11, 2026, 12:45pm

Hi, EMO is not responsive, and his screen is blank except for the error message “SD Error No Filesystem V2HC”. I have reset using the right and left button and the error message remains the same. Prior to this blank screen and the appearance of the error message, EMO has not been able to update the software past version 2.17, even though the update appears in the app. I have sent a request for assistance via email, but I have not heard from them yet. Appreciate some help here.

edward · January 11, 2026, 3:04pm

Hi there… @Mahabornfree and Welcome to the Community,

I have moved your new topic to this thread for issues with S.D. card errors.

Please Click Here For More Info!
Please Click Here For Help Tips!

valentyna.kolesnyk · January 17, 2026, 11:50am

My EMO didn’t talk for two days and today this happened…

Lindaru · January 17, 2026, 3:25pm

Hello, @valentyna.kolesnyk . . . I have moved your post to the area for S.D. card errors.

Please see the information here for what you can try and if nothing works, there is also instructions on how to contact Support.

My best to you.

dominik.wojnowski · January 18, 2026, 11:06am

Hello,

I have sent e-mail to support@living.ai on 11 Jan 2026 about “sd error 1 ERR”. and it wasn’t addressed.

Hopefully, I have found some TikTok video with steps on replacing SD card on my own.
I did it, unfortunately, I was not able to copy one of the files as the original SD card was damaged.

Could you please provide me that file or send me a link to full SD card structure that has to be placed on the newly formatted SD card?

I have already sent e-mail again with my order ID and emo ID and also submitted support request at https://living.ai/support/