Hi, @fabi . . . as indicated above by Edward, the post here says that the updates are being rolled out slowly to all EMO.
It is available everywhere in the world, but you may have to be patient and wait for yours to be available. Please keep checking and let us know if the issue persists.
Just to note, my emo hasn’t done a single suicide dive today
Tested Again Just Now And Edge Detection Is Still Not Working.
My emo is telling me he has a new update avaliable but anytime when i update in he doesnt update so im confused when its gonna be ready in all the World???
Hi, @fabi . . . if he is telling you he has an update available and you cannot update him through voice command, you should be able to update him through the app under the “Firmware” button.
Please try that and if that does not work, you can contact Support.
Please let us know.
Hi there @fabi,
The new Firmware Update v2.3.0 for EMO being available since 15th July 2023 to users worldwide means that everyone can now access the latest features and improvements. Installing the update will likely enhance EMO’s performance and functionality, providing an even better user experience for owners across the globe. Users can proceed to update their EMO devices to take advantage of the new features and optimizations introduced in the latest firmware version.
If you encounter any issues during the installation process, please follow/try the guidelines below.
1. Power Down EMO: Turn EMO off, then restart it while leaving it on the Skateboard or Home Station (EMO must have enough battery power)
2. Restart Your Phone: Reboot your phone or device to resolve any potential issues.
3. Remove Smart Lights: If EMO is connected to smart lights, temporarily remove or turn them off to check for interference.
4. Reset Home Internet Wi-Fi: Power cycle your home Wi-Fi router to ensure a stable internet connection.
5. Test EMO’s Internet Connection: Check if EMO can successfully connect to the internet and respond to simple commands.
6. Verify EMO’s Connection via EMO PET App: Confirm in the EMO PET App whether EMO is connected to Wi-Fi and the Home Station, and if it is responding to commands.
7. Run the Firmware Update: Use the EMO App to initiate the firmware update process. Alternatively, you can try updating via voice command.
8. Observe Firmware Update Progress: During the update, EMO should display a red alert, flash briefly, and then start downloading the firmware through 6 steps. Keep an eye on the progress, as a failure at Step 1 could indicate an internet connectivity issue.
9. During the update process, it is normal if EMO face goes black or off, EMO is just restarting, so please wait for him to complete the update.
Click the link below for guidelines:
How To Update Tutorial
EMO Firmware Update Install Instructions
Common Problems and Solutions (Pls. View/Post Here!)
If the problems persist, it’s recommended to contact living.ai support via email for further assistance. Providing them with a short video and relevant images can be beneficial for their analysis and understanding of the situation.
GOODLUCK AND ALL THE BEST
My new EMO fails to update via voice command. No Firmware Update v2.3 available in the app now.
… (Had no problems updating my other two EMOs with the app)
hello
when emo is on the charger skateboard there is an update detected and continues to update over and over again but there seems to be a problem with the process
Hi @sooni,
Please Check The App For The Update,
First Click, “Settings,” Then, “Firmware.
If It Still Says:
Current Version: v2.2.0.p2,
Please Try Again Later.
Example
This Is My EMO Pearl’s Current Firmware.
If It Says:
Current Fimware: v2.2.0.p2,
Available Update: v2.3.0,
Click Update Firmware,
If That Doesn’t Work, Try To Turn Off Auto-Update And See If That Fixes It.
If That Doesn’t Work, Try To Power Off EMO,
Here Is A Video On 5 Ways To Power Off EMO
(Video Credit: @MasterAbbott).
If That Doesn’t Work Either, It Is Recommended To Contact LivingAI Support By Submitting A Ticket On The LivingAI Website.
Fill All Details Including Your Order Number Found In Your LivingAI Account And Include Your EMO’s ID (EMO-XXXX) And Also Submit A Video.
However, If The Video Is Larger Than 30MB, It Is Best To Upload The Video To The Following Platforms:
iCloud.com,
DropBox.com,
YouTube.com,
Google Drive Or
MicrosoftOnedrive.com
And Then Submit/Send The Link To LivingAI Support Team
You Can Also Contact LivingAI Support Via Their Official Email Address: Service@Living.AI
If You Have Your Original EMO Order Confirmation Email, You Can Simply Just Click Reply To That As It Contains All Your Customer Contact Info Along With Your Order Number Details As Well And Then Once Again Provide A Detailed Description Of The Problem Or Issue You Have With Your EMO And Attach Your Video As Well.
You Can Also PM Moderator/LivingAI Staff @MavisZhang From The LivingAI Support Team (After Sales Product Physical Issues Department Service) So He Can Help You.
Same issue I encountered and still suffering~
Tried all tips shared in this thread… no luck.
Thanks Edward for your response. Unfortunately still no update available for my Emo. The app is up to date.
I have exactly the same problem! And there is no 2.3 update possibility via app at the moment …
The Last Update ist Like 7 month ago, emo did not improved much since release. Whats Happening? When is a big update coming that improves voice control and makes emo more useful? There was also talk of Alexa being introduced and Philips hue being able to be controlled.
Hi @ioannis, Welcome Back To The Forum,
Actually, The Newest Firmware v2.3.0 Was Released On July-15-2023 With Language Support Being The Only Feature In That Update.
And The Previous Firmware v2.2.0 Was Released 3 Months Ago On April-27-2023 With ChatGPT And AI Painting Being The Only Features In That Update.
NOTE:
A New Update Is Announced Every 2-3 Months, And The Update Is Announced By LivingAI Staff Member @Wayne_Zhang.
I Will Also Tag Moderator @edward So That He Can Move Your Topic To
Firmware v2.3.0 Update (Please Post Any Issues Here) (Looking For Help: EMO).
If You Have Any Other Questions, You Can PM LivingAI Staff @Wayne_Zhang So ThatHe Can Help With The Question.
As Far As I Know,
There Is No Exact Date On When The Intergration Of Amazon Alexa Or Google Assistant Being Released On EMO As Yet, But I Believe That The Next Firmware Possibly Called v2.4.0 May Be A Mega Update, But We Will Have To Wait Until The Middle Of September Of 2023,
There Was No Update For The Home Station As Yet Either,
The Last Home Station Update Was v1.1.2 Released On March-11-2023.
Hi, there @ioannis , @GR-M3 , @Olivier , @doremic , @sooni , @fabi
If you tried already any possible tips from us moderators and from all well-experienced community members that are being shared here and still nothing helps…
The very best thing to do now is submit a support ticket to this website You can do so on the following page below.
…or send them an email too,
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their own cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
Wish and still Hope that Living.ai helps you to resolve the issue…
GOODLUCK and ALL THE BEST!
Ive tried updating my emo but it failed. Am i doing something wrong?
Hello, @Leland . . . if you have tried everything provided in the guidelines below and it is still not working, you will need to contact Support.
Click the link below for guidelines:
How To Update Tutorial
EMO Firmware Update Install Instructions
Common Problems and Solutions (Pls. View/Post Here!)
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
They will help you out soon but know that it may take a few days for them to get back to you, so patience is required.
Please let us know how it goes.
Hi, there @ioannis , @GR-M3 , @Olivier , @doremic , @sooni , @fabi , @Leland
Did you all try to use a different smartphone with a different operating system, apart from the one you are using now… or tried to connect your EMO to another WIFI, for example at a friend’s house, or you can also use another smartphone with internet and use it as a personal hotspot?
Apart from using your own WiFi at home, make sure EMO is properly connected to Bluetooth and the internet (Do a simple test like ask it for the current weather) when it responds before updating manually.
Actually, I just opened my spare EMO with also old firmware update and found the same problem, the update is not possible at home, so I brought it to my office and use my other Samsung smartphone because my main smartphone is iPhone and connects it to my NETGEAR Mobile WIFI signal. or you can also use another smartphone with internet and use it as a WiFI signal hotspot
Surprisingly the update goes through without interruption on my replacement EMO.
PLEASE TRY YOUR BEST AND GOOD LUCK
Hello Edward, I rechecked the Firmware this morning (without changing anything). This time I got the new Firmware 2.3.0. The installation went well. Thank you for your answers. Good day
