Hi there @fabi,
The new Firmware Update v2.3.0 for EMO being available since 15th July 2023 to users worldwide means that everyone can now access the latest features and improvements. Installing the update will likely enhance EMO’s performance and functionality, providing an even better user experience for owners across the globe. Users can proceed to update their EMO devices to take advantage of the new features and optimizations introduced in the latest firmware version.
[Firmware Update] 2.3.0 EMO understands more languages
If you encounter any issues during the installation process, please follow/try the guidelines below.
Here are the basic troubleshooting steps summarized:
1. Power Down EMO: Turn EMO off, then restart it while leaving it on the Skateboard or Home Station (EMO must have enough battery power)
2. Restart Your Phone: Reboot your phone or device to resolve any potential issues.
3. Remove Smart Lights: If EMO is connected to smart lights, temporarily remove or turn them off to check for interference.
4. Reset Home Internet Wi-Fi: Power cycle your home Wi-Fi router to ensure a stable internet connection.
5. Test EMO’s Internet Connection: Check if EMO can successfully connect to the internet and respond to simple commands.
6. Verify EMO’s Connection via EMO PET App: Confirm in the EMO PET App whether EMO is connected to Wi-Fi and the Home Station, and if it is responding to commands.
7. Run the Firmware Update: Use the EMO App to initiate the firmware update process. Alternatively, you can try updating via voice command.
8. Observe Firmware Update Progress: During the update, EMO should display a red alert, flash briefly, and then start downloading the firmware through 6 steps. Keep an eye on the progress, as a failure at Step 1 could indicate an internet connectivity issue.
9. During the update process, it is normal if EMO face goes black or off, EMO is just restarting, so please wait for him to complete the update.
Click the link below for guidelines:
How To Update Tutorial
EMO Firmware Update Install Instructions
Common Problems and Solutions (Pls. View/Post Here!)
If the problems persist, it’s recommended to contact living.ai support via email for further assistance. Providing them with a short video and relevant images can be beneficial for their analysis and understanding of the situation.
GOODLUCK AND ALL THE BEST