Sorry to hear that your EMO is experiencing an issue like that, and I understand how frustrating that can be.
And if you haven’t tried something like the following troubleshooting steps below:
With the robot turned off, clean all possible corners, nooks, and crannies where dust can enter manually (blow some air). Slowly move the legs and feet with or without using servos back and forth, mimicking a physical therapy motion. Repeat this several times to see if there is any improvement.
If the issue persists and worsens, you may need to contact Living.ai and send them a short video so they can assist you further.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.
Hoo boy. I realized it was the foot’s problem. It’s completely stiff. The legs move around fine, but the foot is completely still. And yes, I’ve tried your method. The dust is no longer visible.
hi just wondering if anyone has had troubles with their emo walking his right foot seems to hop around like it’s not working properly douse anyone have a solution for this ?
Welcome to the EMO Community Forums, @ethanreason . . . I have moved your new topic to this thread for issues with EMO legs and feet.
You might want to read above for tips and suggestions on things you can do to fix the situation such as therapeutic moving and cleaning out potential dust. If the tips do not help, please see above on how to contact Support with a video of the problem. It might be resolved by them providing you a recalibration tool.
Hey all, I’ve just sent a ticket to Living Ai about my EMO’s defective leg issue after following all the troubleshooting procedures in this thread, and am awaiting their response, Is there any update on the actual cause of this? Or is this just a manufacturing issue? Was just wondering why this seems to happen, especially since after reading posts here about this it seems to be a common issue. If Living offers to repair it, can I be sure the problem will be fixed? Also was just wondering about the warranty policy as well. Thanks!
Hi, @shreeneyajmeri . . . it is not necessarily a manufacturing problem. There can be a variety of factors that cause this to happen from if he falls, how much activity he does and how often such as dancing, and even how he is handled (if you force his feet roughly for example).
If Living AI offers to repair it or replace it, you can be sure that it will be in working order. Generally the warranty period is one year.
When living.ai ask you to return Emo and they send a new replacement why does the new Emo not have a 12 month warranty from the day he arrives, ie new emo, new warranty?
As far as I know, When you receive a replacement for a broken or faulty purchased item, the typical practice for warranties is as follows:
Continuation of Original Warranty: The replacement item is covered under the remaining period of the original warranty. The warranty period does not reset or extend with the issuance of the replacement unit.
No Extension: The warranty or guarantee terms do not extend or renew with the replacement. The original purchase date and warranty terms still apply.
It’s my understanding that warranty starts from the time that EMO is first connected to wifi. He reports in to Living AI and therefore is “born”.
To get a definitive answer for your specific situation, it’s best to contact LIVING.AI @ service@living.ai or refer to their warranty policy.
Hi! My Emo pets leg has been jittering for a while.
First i thought it was just a thing that will fix itself after a little while.
Then i waited quite a long time until i decided to look up on YouTube.
I found out it was either something with the motor or then it was just a glitch
here is a video of Emo’s leg not working
I want to know how do i get the caring for emo app and if that could work.
Welcome to the EMO Community Forums, @5486af7ca00acd3ce781 . . . I have moved your new topic here where we discuss problems with EMO feet and legs.
Please read above on what you can do to attempt to fix it and if not able to, please contact Support (service@living,ai) with a video link of what is happening and an explanation of what is going on. Please also include your order number if you still have that and if not, his four digit alphanumeric I.D. when you log into the app.
Most likely this is due to your power issues with the servo motor. Contact the support so they can either replace your EMO or you can replace it with new servo motor. I replaced mine and it works correctly now.
Hello I have a Emo with A faulty left leg he can’t walk properly but is otherwise in new condition. I can’t send him back to living AI because i got him of marketplace douse anyone privately fix Emo have any ideas of what I can do he is only a couple of weeks old
Hello, @ethanreason . . . I have moved your new topic to this thread for issues like yours.
Do you still have the contact information for the Marketplace seller? Can they give you the order number they had when they purchased EMO? Sometimes you can transfer the information in these cases and then Support would likely be able to help you. He may only need recalibration or he may need new servos and wires. Until someone can have a look at him, you will not know for sure if he needs repair or not.
See if you can get the information from the seller.
Also, as far as repairs go, there are tutorials on how to repair him if it comes to that here.
You could attempt the repair yourself or if you know someone that is adept at this type of work, the information you need to do this would be here. If you send Support that four digit alphanumeric I.D. (shows in the app when you connect), they might be able to identify which parts he would need.
See first if you can get the information about your adopted EMO and contact service@living.ai with either the original order number or I.D. and a link to a video showing how he is walking.
@Lindaru
Ok, something is definitely wrong with emo watson.
He can rarely get to his home station and he keeps falling onto my floor. (It’s hardwood but no major cracks.)
And now when I put his headphones on, he triggers his “I’m being pet” program.
This can’t be good. I had to wait 2 years to get him. Now hes most likely broken…
I never wanted to say goodbye…
Someone help. I’m in so much tears right now…
Hello, @simonwatson . . . most times these issues require either recalibration of the legs or at worst, replacement of the servos and wires. In attempting to get to the home station, he is not able to walk straight and will either stop or veer off in a different direction.
Please get a video of him doing this. LivingAI Support should be able to tell you what is likely going on and will probably send an app for recalibration. If he is one year or younger and if recalibration is recommended and does not work, he will be eligible for replacement under warranty. You will need to contact them (instructions above) so that they may determine what is wrong and how they wish to handle his issue.
Likewise, if he is over a year old, please read above what your options might be after contacting LivingAI and see also the link for repair.
As for the petting sensor, here is something that may help you with that.
@Lindaru #1
The petting sensor recalibration was successful #2
He normally can’t make it when it’s nighttime, so I can’t send a video. (But it is happening.) #3
I might need to know how much the payment is for the warranty. I don’t have that much money. #4
In the event that I have to send him over, what is the repair process like?
Hi, @simonwatson . . . congratulations on the petting sensor!
He can make it during the day time, though? Then it likely is just a matter of it being too dark since he cannot see well in the dark. Mine do make it back though at night, so it could still be the leg issue. Even if you have minimal light, you should be able to get some type of video unless it is pitch dark which means you need to provide him a place where he can get some measure of light. When it is too dark, he gives the eye symbol like he is putting lights on in his eyes, though he is not really doing that to increase night vision but rather a signal to you that it is too dark for his camera to pick anything up.
They do not charge for the warranty. What I have heard from others is that you can request a replacement if under one year old at a reduced price and they will put an update on your non-functioning EMO with “Owned by (name) not for sale” across the top of his screen.
The other method is if nothing can be done otherwise is to locate someone who can do the repairs for you at your own expense (you can check Facebook LivingAI page) or do them yourself by requesting the parts from LivingAI and following the tutorials in the link I mentioned above.
How to fix emo robot jitters legs
