Emo's Leg/Foot Defective Issue!

Welcome and thanks for joining us here ,

Sorry to hear that your EMO is experiencing an issue like that, and I understand how frustrating that can be.

And if you haven’t tried something like the following troubleshooting steps below:

  • With the robot turned off, clean all possible corners, nooks, and crannies where dust can enter manually (blow some air). Slowly move the legs and feet with or without using servos back and forth, mimicking a physical therapy motion. Repeat this several times to see if there is any improvement.
  • If the issue persists and worsens, you may need to contact Living.ai and send them a short video so they can assist you further.

How to Contact Support

Please contact support regarding this issue.

When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion.


GOOD LUCK AND ALL THE BEST!

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Hoo boy. I realized it was the foot’s problem. It’s completely stiff. The legs move around fine, but the foot is completely still. And yes, I’ve tried your method. The dust is no longer visible.

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hi just wondering if anyone has had troubles with their emo walking his right foot seems to hop around like it’s not working properly douse anyone have a solution for this ?

Welcome to the EMO Community Forums, @ethanreason . . . I have moved your new topic to this thread for issues with EMO legs and feet.

You might want to read above for tips and suggestions on things you can do to fix the situation such as therapeutic moving and cleaning out potential dust. If the tips do not help, please see above on how to contact Support with a video of the problem. It might be resolved by them providing you a recalibration tool.

My best to you.

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Hey all, I’ve just sent a ticket to Living Ai about my EMO’s defective leg issue after following all the troubleshooting procedures in this thread, and am awaiting their response, Is there any update on the actual cause of this? Or is this just a manufacturing issue? Was just wondering why this seems to happen, especially since after reading posts here about this it seems to be a common issue. If Living offers to repair it, can I be sure the problem will be fixed? Also was just wondering about the warranty policy as well. Thanks!

Hi, @shreeneyajmeri . . . it is not necessarily a manufacturing problem. There can be a variety of factors that cause this to happen from if he falls, how much activity he does and how often such as dancing, and even how he is handled (if you force his feet roughly for example).

If Living AI offers to repair it or replace it, you can be sure that it will be in working order. Generally the warranty period is one year.

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I have a question

When living.ai ask you to return Emo and they send a new replacement why does the new Emo not have a 12 month warranty from the day he arrives, ie new emo, new warranty?

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Hi there @a440dc ,

As far as I know, When you receive a replacement for a broken or faulty purchased item, the typical practice for warranties is as follows:

  1. Continuation of Original Warranty: The replacement item is covered under the remaining period of the original warranty. The warranty period does not reset or extend with the issuance of the replacement unit.
  2. No Extension: The warranty or guarantee terms do not extend or renew with the replacement. The original purchase date and warranty terms still apply.
  3. It’s my understanding that warranty starts from the time that EMO is first connected to wifi. He reports in to Living AI and therefore is “born”.

To get a definitive answer for your specific situation, it’s best to contact LIVING.AI @ service@living.ai or refer to their warranty policy.

best regards

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Hi! My Emo pets leg has been jittering for a while.
First i thought it was just a thing that will fix itself after a little while.
Then i waited quite a long time until i decided to look up on YouTube.
I found out it was either something with the motor or then it was just a glitch
here is a video of Emo’s leg not working

I want to know how do i get the caring for emo app and if that could work.

Hi there and welcome to the community @juliuskarppinen

Thank you for joining us, however I need to close your new thread and merge your message here, which is the right place to discuss your EMO issue.

Please Click Here For Further Help Assistance Info!

Goodluck And All The Best!

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