Welcome and thanks for joining us here ,
Sorry to hear that your EMO is experiencing an issue like that, and I understand how frustrating that can be.
And if you haven’t tried something like the following troubleshooting steps below:
- With the robot turned off, clean all possible corners, nooks, and crannies where dust can enter manually (blow some air). Slowly move the legs and feet with or without using servos back and forth, mimicking a physical therapy motion. Repeat this several times to see if there is any improvement.
- If the issue persists and worsens, you may need to contact Living.ai and send them a short video so they can assist you further.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.