Welcome to the EMO Community Forums, @alex.krylenko . . . China and other nearby Asian countries have been on holiday for the Lunar New Year and have not been in the office since February 10th which is why you have not heard back from them. Most individuals continue their holiday through February 24th, the lantern festival.
Also, @faya is who will be assisting you as AmyLU is no longer part of the order and process team. There have been changes in administration in the last year. This is the current listing.
SPECIAL REMINDER!
To Draw The Attention Of LivingAI Staff To Your Post In The Forums.
Please Tag The Person Who Is Responsible For A Particular Issue.
To Provide You With Better And Immediate Customer Support.
Order Department Service
@faya
After Sales Department Service
@MavisZhang
Product Features Department
@Wayne_Zhang
Thank you in advance for your continued patience and understanding. Some have returned to work today and will be addressing the back log of requests.