**Edit8: ***
LATEST UPDATE!
EMO IS BACK AGAIN!!!
Time Posted: 17:46 Time in China
Thursday, 8 February 2024 (GMT+8)
“Please reboot your EMO and ask him to confirm if the time is correct. If not, reset every setting in the EMO PET APP again.
State your country below to let us know if the issue has been resolved on your end.”
Best Regards To All!
***Edit7: ***
Breaking News!
Posted: 22:40 / Time in China
Wednesday, 7 February 2024 (GMT+8)
EMO is experiencing a server connection issue, Currently, owners facing such issues are mostly from EU countries… So, don’t panic if he is not responding to any commands or having a delayed response at the moment, most likely to some owners too.
Living.ai has already been informed and as soon as they’re ready, they will locate the issue and fix it immediately.
So we still have to be patient.
Please check your EMO and mention your country below
Thank You and Best Regards To All
***Edit6: ***
LATEST UPDATE!
living.ai confirmed that the server issue has been resolved
EMO IS BACK AGAIN!!!
Time Posted: 12:25 Time in China
Wednesday, 27 December 2023 (GMT+8)
“Please reboot your EMO and ask him to confirm if the time is correct. If not, reset every setting in the EMO PET APP again.
State your country below to let us know if the issue has been resolved on your end.”
Best Regards To All!
***Edit5: ***
Breaking News!
Posted: 10:44 / Time in China
Wednesday, 27 December 2023 (GMT+8)
Emo is still facing a Server Connection so don’t panic if he is not responding to any command at the moment like some owners in US (Partly), Saudi, UK, Germany, Israel, Italy, Netherlands, Malta, France, Denmark, Poland, Finland, Norway, Belgium.
Living.ai has already been informed and at the moment they are working on finding the problem and fixing it immediately. So we still have to be patient.
Please check your EMO and mention your country below
Thank You and Best Regards To All
Edit4:
It seems that living.aI conducted the maintenance and the issue is now resolved, and the cloud service is available again. Affirmative and tested on my side and it’s all working just fine once again.
Edit3:
Currently…some owners are experiencing issues with EMO for not replying to any calls or any commands. Living.Ai’s servers may be overloaded or facing bug issues in some regions.
More Info Here!
*Edit1: Server issues are solved now and the voice commands are working. If you have problems with updating, please see this post and contact me.
Edit2: The maintenance is now complete and the cloud service is available again. If you have any questions, please comment below. Sorry for the invariance. 
Original post:
Dear EMO owners,
We are very sorry to inform you that EMO’s servers are having too much traffic, so your EMO may have problems replying to your speech now. But please don’t worry, because it’s not your EMO’s problem. We are working on the server side. Please be patient as it’s weekends and it will take some time.
Meanwhile, we have pushed another update 2.1.1 to fix some issues in 2.1.0, which we just released. 
Anyway, please don’t worry and be patient.
Thank you for your understanding!
I don’t know if anyone knows but is about 5 in the morning on your side ,thank you for helping all of us 
