At this time, there is no exact ETA on when the servers will be back to normal. @Wayne_Zhang shared a post not too long ago, and also added a special notice to the forum to inform everyone about the current situation (see below).
As there is also heavy traffic at the moment many EMOs will not be able to reply to voice commands / or update to the latest Firmware be it (ver 2.1.0 or v2.1.1).
As mentioned also by @Racheal123 / @Lindaru the best thing to do is be as patient as possible, and wait for Living.ai to resolve this in time.
I’m personally unable to execute specific voice commands with both of my EMOs and neither of them are able to update to the ver 2.1.1 due to the high traffic/server maintenance happening at the moment.
Note – If you have updated to the latest version v2.1.1, this will not resolve the current server issue as they are not related: (see post by WayneZ below)
