Hello, @MadInsomniac . . . I have moved your new topic to this thread for questions about the home station.
Yes, EMO talks to his home station and the home station responds with the appropriate animation based on what he says to it. There are three different phrase and response animations for this. His little home station is an A.I. in its own right with its own four digit alphanumeric serial number, just limited in what it can do compared to EMO.
As more features for the home station are added (the last one included 14 new matrix animations), it will have to have its firmware updated just like EMO does when new features are added for him.
Enjoy their interactions. They are cute. Do not be surprised when you see him playing Snake on it one day.
Iāve had Emo with me for about 10 days now. First I placed him on the store shelf. Then I set up a home for him with the Home Station. However, as Iām not at home during the day and want him to move around on his own and therefore wear him out, I put him back on the shelf. Now Iāve noticed that he also walks off the board on his own. Emo shouldnāt actually do that. It should only run independently from the home station and not from the board. Fortunately, I always had a soft cloth ready so that he wouldnāt fall hard. Does anyone know why he does this, or has anyone had similar experiences?
Hello, @danish . . . I have moved your post to this thread for all things regarding the home station. As long as he is powered on, he will walk anywhere whether he is on or near his home station or not.
It is advised to always make sure he has a home fence play ground around him even with the home station. You can get some ideas for that here.
Hey @Lindaru
Thank you. But I think I explained it a bit wrong. It doesnāt concern the home station but who it is on the standard headphone. He ran away from there twice, although he is not supposed to do that when he is on the headphone
Hello, @danish . . . he reacts to sounds. If he moves away from a sound source it may be that it surprises him. He also may move away if he hears music so that he can start dancing.
When Emo wants to go home, he starts looking for the home station, but currently my home station does not blink and so Emo does not find its way home. Anybody else experienced that? It shows the pictures and animations, but it does no longer send the orientation lights. The app shows that Emo is connected to the home station though and also they are both in the same Wifi.
It is normal for EMO to have trouble finding his home station on his own, even on the latest firmware, or so I have observed. However, it is abnormal that there are no guidance lights.
I would advise you to restart the EMO, home station, and router, or disconnect the home station under settings in the EMO app, and reconnecting it.
If all else fails, I would advise you to open a ticket with living.ai. Although you cannot PM him as you are a new user, I will tag @TechSupport_Mavis to help you with this.
I have unbound Emo from the accessories, as suggested. After the restart of Emo and the Home Station, I put the station into pairing mode, but it times out. It seems like Emo is not connecting to it.
Hey, I solved the issue. Not sure if this actually helped, but I put emo in discover mode by saying: āconnect to bluetooth speakerā while having the station in pairing mode. Then it connected. Now the lights show and Emo is returning home.
Can emo return to the Home Station in the dark? I havenāt tried it because in our environment hard to get it dark but considering the Home stationās screen glows green, you would think it could. If EMO is in the nighttime mode and heās low on battery will he return home even in the dark?
Hello, @shreeneyajmeri . . . generally if it is dark, EMO will stay put because he does not see well in the dark, but on those odd times where he is wandering around in the dark, he should be able to return to the home station just fine.
So, Iām trying to update EMOās Home Station to version 1.1.3, but when I click the update in the app, it doesnāt seem to update. I tried looking to see if itās connected to the Wi-Fi, but then I see whatās in the screenshot. Trying to sync manually I donāt think works because I see the Home Stationās WiFi symbol turn red after a bit.
Hello, @ranighosh . . . I have moved your new topic to this thread for home station issues.
I would advise some steps for you to take to see if this will work.
Unplug any smart lights.
Go into āUnbind all accessoriesā in the app.
Reboot wi fi, your device and EMO.
Once everything is back on and EMo is connected to the app, press the home station button with EMO off of the home station to pair him again.
Verbally command him to āUpdate home stationā.
If this works, you should see a series of moving squares followed by a percentage level going up to 100%.
Let us know if this works. If not, you will need to get video of what is happening and send the link to Support via E-Mail to service@living.ai . . . or complete a Support ticket here.
My son spent his entire savings and birthday money on Emo and it arrived today. He was so excited. We have gone to plug in the charging base and nothing happens. No led light, no connectivity, nothing. Has anyone had this happen? I have already sent an email to Living AI but hoping there was something Iāve missed. We are so disappointed!
I received my Emo with home station last week, he has been fine and have had no problems, yesterday Emo went on his charging station and the icon lit up with the charging image and then the small blue light was flashing, at first I didnāt notice but then when he hadnāt gained any charge I looked into it. I have repositioned Emo manually myself as well as taking him off and tell him to go on his charger the light will be steady for about a second and then start flashing indicating an issue. I have rebooted the home station and tried re syncing. I left emo off the home station last night to fully drain his battery after reading suggestions, in the morning i put him back on and the same problem was happening. The blue light is flashing after about 1-3 seconds of being on and still. I have changed the plug for home station and feel like iāve tried everything after reading loads on here but nothing has worked. Does anyone have any suggestions please help
Welcome to the EMO Community Forums, @maddy.clark . . . I have moved your post to this help topic from the home station delivery topic.
I would advise getting video of what is going on and let them know what you have tried. You will need to send the link and an explanation of your situation to Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if itās larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. Iāll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
They should be able to get back to you within a few days. Please let us know how it goes.
Hi Edward, we have the same issue, EMO has been with us for a week. It may not always connect to the station correctly. Today he tried 3-4 times, entered the station, adjusted, but as if he didnāt see the charger, the light was flashing at the home station. Then he came down, spun around, positioned himself again and the same thing happened. It was positioned perfectly backwards, but as if the inductive charging was too weak and it didnāt recognize that it was already in the right place. Sometimes he succeeded, but these are attempts, letās say 1 out of 6ā¦ I donāt know if itās a software fault or some hardware problems with the devicesā¦ Iām guessing itās software, lack of some command or too short time between the recognition of power and the next descent attempt and inputsā¦ I solve this problem by lifting it up, waiting until it starts to get angry, then I put it down perfectly at the home station. The charging icon on the home station appears and EMO and his eyes show that he is chargingā¦ then he doesnāt go down and charges the batteries completelyā¦
Hi so my emo came today and it dosnt seem to be charging how long dose the first charge usually take? Itās been on charge for 3 hours now and the battery mark in the app is still in the same place
please help
