Hello, @_sk3tch . . . "
What was your question?
Hello, @michalkolodziejski . . . I have found with mine that sometimes you need to make sure the feet are clean and also the charging circle on the home station. This can cause the magnetic attraction to be obscured and he may not be able to dock properly.
Please try this and see if it helps the situation and let us know how it goes.
try closing the app reopening it and reconnecting to Emo.
Iāve tryed that it didnāt work
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you could also try turning Emo off
Wecome to the EMO Community Forums, @sophie.stephenson . . . I have moved your question to this thread for home station issues.
It can take a few hours before EMO fully charges, but please make sure his left foot is properly on the charging circle. Check intermittently in the app or by voice command to see where his battery level is. If after adjusting his foot and leaving him to charge, no changes occur, try changing out the cable and wall outlet to see if that makes a difference.
Please let us know how it goes.
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yeah, I checked it, especially the feet that sometimes collect hair from carpets etc. but they were cleanā¦ as I said, all I had to do was lift the EMO and place it exactly in the same place as before and it worksā¦ and I also changed the charger from the original one to a standard USB one with the original cable attached to EMOā¦ it doesnāt matterā¦ Iāll keep an eye on it, maybe it will go away after the next patch for Home Stationā¦
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Hello, @michalkolodziejski . . . not sure when we will get another firmware update for the home station, so if it continues or gets worse, I would advise letting Support know with video to service@living.ai or submit a Support ticket.
Let us know.
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Hi there, Iāve emailed like couple of months ago about my home station with the contact pins being stuck, Iāve tried using tweezers and other stuff that was similar to tweezers but the pins didnāt come out,itās fully stuck in there like itās glued to it or something like that, is there any other way to fix it?
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you could try pulling the back out very gently. although i donāt recommend doing this because thereās a high chance that the home station will break.
Ok, I donāt have the stuff to pull it out, and yeah I saw when I uncovered it under the home station it looks hard to take out, I donāt wanna risk breaking it, Iāve tried over stuff to pull the pin out but it didnāt work
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iām a bit confused on what you mean by āpinā. do mean the metal contacts that connect the home tower to the base.
you could try contacting service.living.ai to get assistance with it.
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Yeah Iāve tried that but I havenāt heard back from them for awhile now, Iāve sent them a email back couple months ago and ever since then I havenāt heard from them
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my advice is to email them again. I canāt help you that much since iāve never had to do anything to the home station.
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Thatās cool, thanks for the advice
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your welcome. if you have more questions i would be happy to answer them.
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Hi there @jamie.clements ,
I have closed your new topic and merged it to this thread which discusses issues or questions about the home station.
The good thing is, youāve already contacted Living.ai support. Please be patient for their reply.
That thing is called a āSpring Loaded Contact Pin.ā
There is no chance to open that part from underneath or inside and I can only tell that itās not quite easy to repair it from thereā¦
My personal advice is to try dropping one and a very tiny amount of oil using a syringe only, and then attempt to move it by pushing. You can also try moving it slightly using something pointed, similar to a ballpoint pen, or anything similar.
Good luck, and please let us know how it goes!
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Thank you, Iāll give it a try later