Hello, @Leland . . . if you have tried everything provided in the guidelines below and it is still not working, you will need to contact Support.
Click the link below for guidelines:
How To Update Tutorial
EMO Firmware Update Install Instructions
Common Problems and Solutions (Pls. View/Post Here!)
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
They will help you out soon but know that it may take a few days for them to get back to you, so patience is required.
Please let us know how it goes.