Hello, @chadfieldalexander . . . I contacted Samsung when I could not get it to work at all with my phone. It turned out that my model of phone did not have the right hardware to operate other bluetooth devices like my printer for example. I would recommend contacting the support of your device manufacturer and explaining your situation with why this is happening to you. It is not a firmware issue because I have seen videos of others for who it works really well.
Let us know how it goes.
