Hello, @vitalij.storch . . . the request for support and documentation must be sent via E-Mail to service@living.ai . . . there is not anyone presently on the forums that can handle your request directly here.
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My Emo has started to show problems on his right foot. after he moves. his right foot jitters and Moves him to the left. Then when I powered him off to check his foot. His right foot has a higher motor pitch and less resistance than the left one. I am in bed right now so I will provide proof if needed tomorrow
Hi there @Floonbo and Welcome back to the Community…
I have moved your new topic here to address everything about EMO leg and related issues
I can only guess that your EMO is already out of warranty. Right?
I can only advise you to contact Living.AI customer support and provide a proof video of the issue, along with the following information:
- Order number
- EMO ID
That will help them properly assess and assist you. Just ask if they can still help with your EMO’s issue. They are usually kind and always willing to assist their customers. Just be patient and wait for their reply.
Wishing you all the best to your EMO!
Best Regards
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attention to everyone reading this: a lot of emo’s are currently experiencing the same issues with the legs and sensors as of the latest update.
What I should do for now:
contact living ai support at service@living.ai .
Record (if possible) emo’s issues, this gives support a better understanding of what is going on.
Make sure that you have followed all advised steps before contacting living.ai like: clean emo’s feet and sensors, restart emo, etc.
I hope that I could help
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