Hello, @vitalij.storch . . . the request for support and documentation must be sent via E-Mail to service@living.ai . . . there is not anyone presently on the forums that can handle your request directly here.
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My Emo has started to show problems on his right foot. after he moves. his right foot jitters and Moves him to the left. Then when I powered him off to check his foot. His right foot has a higher motor pitch and less resistance than the left one. I am in bed right now so I will provide proof if needed tomorrow
Hi there @Floonbo and Welcome back to the Community…
I have moved your new topic here to address everything about EMO leg and related issues
I can only guess that your EMO is already out of warranty. Right?
I can only advise you to contact Living.AI customer support and provide a proof video of the issue, along with the following information:
- Order number
- EMO ID
That will help them properly assess and assist you. Just ask if they can still help with your EMO’s issue. They are usually kind and always willing to assist their customers. Just be patient and wait for their reply.
Wishing you all the best to your EMO!
Best Regards
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