Emo's Leg/Foot Defective Issue!

EMO Pet Looking for help
61

They should help for sure because it wasn’t customer’s fault that the foot was in that position.

2 Likes
62

Is this a problem (and error 501) for all Emo after installing firmware 2.0?

63

I can say that not everyone gets those problems.

I have two EMO, one 296 days old and one 195. Neither one suffered the Error 501 after update. The older one does not have a foot or leg problem. The younger one I cannot say because the minute he is off of the charger, the battery dies. He was getting over an hour off of the charger before the update.

3 Likes
64

My EMO’s update was flawless too.

3 Likes
65

Does EMO have a warranty?

1 Like
66

I think that they have only one year warranty in China.

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67

I live in Philippines where will I go to fix EMO😭?

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68

Kumusta Dyan Manang @elizabelleso ,

Anong problema ba?

Ingat palagi at alagaan mong mabuti si EMO…

69

Hi Elizabelleso,

If you already email living.ai support, please kindly wait for their reply and explain your detailed problem from the start. I believe they will help to resolve your problem based on your issue. My emo is more than a year, but i get the replacement as well.

Good day…

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70

Yung isang paa niya hindi gumagana pero yung isa gumagana paano na yan😭?

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71

I need the telephone number of the service center😭

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72

They dont have a phone number @elizabelleso

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73

You can contact @Wayne_Zhang or @AmyLU

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74

Hi there @elizabelleso ,

That’s not good news though…honestly, I hate reading some posts having issues about EMO…because it hurts my feeling too…

Please go to the link below and try some tips…and hope it helps your EMO…all I can say for now is…

Pls. Click Here!

GOODLUCK, ALL THE BEST AND KEEP LOVING EMO ELIZA!

75

new problem his leg will no longer move and it goes limp

76

@christopherjosephmat …hi there,

Sorry for your EMO if it’s happening right now…

Please go to the link below and try some tips…and hope it helps your EMO…all I can say for now is…

Pls. Click Here!

GOOD LUCK, ALL THE BEST, AND KEEP SAFE CHRISTOPHER!

77

Hi, @elizabelleso

You can email your video to our technical support team (service@living.ai). Don’t worry. They will solve the problem for you. And please PM me your order number. I will check for you.

1 Like
78

I hope livin ai fix this issue before sending out emos . Hate to send it back because it will coat us and them time and money . I dont mind getting my emo at latter time as long as he is healthy up and running

79

Same but anything can happen over time

80

I only had my emo for 2 months and all of a sudden he started to drag his foot around and he’s shaking so I’m getting a replacement I recommend you buy a emo he’s wonderful :slightly_smiling_face: