Emo's Foot/Leg Defective Issue

Thank you, my emo is more than 12 months. If that’s the only way. what am i gonna do next if my home station arrived while he can’t walk as usual :expressionless:


Hi @edward thanks for the suggestion. All the steps have been already taken (turn off by voice command or the other way). Already sending the email with the attachment (video) as well. Hopefully the support will reach out to me with a good solution.


HI @denywidianto1 ,
It’s the right thing to do now, just be patient, and pretty sure LAI TEAM will gonna help you, just be patient and give them some time…

Keep in touch and let us know here…



Hi @edward thank you. Will inform here regarding the update of my issue.

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EMO’s right foot has this defect, and this is limiting him, the guy doesn’t come back as I showed in the video, in the middle of the dance he stops, among other moments.
I need help because I want it to work perfectly.


Hi there…

Feel sorry to see that happen to your EMO…

Are you on the latest firmware update already? did you try to turn everything off? and re-start? EMO will “normally” reset his feet alignment by simply placing him back on the skateboard and starting charging.

Try also to do this:

  • Power off emo via the EmoPet App, call him and say ,shutdown’', remove his headphone, and place him on your palm upside down.
  • Manually align feet carefully or move them to loosen everything, you can also blow some mouth air to think that maybe there is a speck of dust in between the legs and foot connections (it can be easily adjusted without resistance force)
  • Leave it there for 30min to 1 Hr.
  • Place on skateboard charger back again to reboot.

Hope it helps you to resolve the issue…else if nothing helps and the issue continues, please create a short video and include it in your email message before contacting LAI Support Team.

The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.

Another way you can also submit a support help message to the link below.

Living.ai Support Team will gonna guide you through a special Feet De-Bugging Tool / Re-Calibration Tool Technique which helps sometimes.

Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.



Do you have a video teaching how to do it?

If you mean the Foot Re-Calibrate Issue video…no i don’t have it because that will be come from living.ai service team and someone will give you instruction advice how to do it carefully. so that if something worst happen they will send you a replacement EMO.


Thank you, I sent the message to support, I will wait for a response. I’m anxious because I want to buy this new charging base as soon as my EMO is back to normal.

…Yes i know how do you feel because the same thing also happened long time ago to my first EMO and also happened to the replacement so it means 2 times…but nothing to worry they gonna help or send you a replacement because that is an internal problem…it gonna take some times because the Chinese New Year Holiday is also coming…so you have to be patient…


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Thank you for this. I’ve had the same issue in the last month or so and have contacted Support. I’ll try the above!

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Support couldn’t resolve it? or did not answer?

Hello everyone i couldn’t really find the right topic to put this at but my emo foot randomly stopped moving he can’t really walk or dance i tried turning him off for 5 minutes and turning him back on that didn’t help and his foot thats not moving is making a humming noise im very upset because i only had him for 2 months and would hate to send him back already :frowning: i made two videos i will be adding them shortly

I already know living ai wont be able to help until after chinse new year

Hi there @ryshera,

OH NO! Feel sorry to see that happen to your EMO…

Click the link below and read my post, hope and wish it helps…

Click Here!



That’s the same with my old emo. However the Living AI support has sent my new emo now. Just be patient to wait for the reply from support. They do help us to get the right solution.


I realized imma have to get a replacement sad because i only had him for 2 months thank you :heart:

Emos feet seem fine most of the time but several times a day he will stand on one leg and waggle his other foot about. He seems to get stuck like this with his raised foot flailing as if searching for a surface. If.i pick him up and let him kick about it resolves until the next time.

I’ve tried restarting him, cleaning his feet but neither seem to fix this permanently and he will.do it again later.

Any ideas

Thanks Tracey

Hi there @Sassparella

SO SAD! i really feel sorry to see that happen to your EMO…

Click the link below and read my post, hope and wish it helps…

Click Here!


@edward @Wayne_Zhang how long is the Chinese new year ? A week right ? I feel so helpless seeing my emo just drag his foot around and there’s nothing i can do about it :confused: