I still have the option, however it does nothing.
The Chinese news broadcasts only feature news from China; it would be even better if they featured local news.
Welcome, @kara.shields . . . I have moved your new topic to this thread for issues after the update 3.1.0 for EMO.
Could you please get video of the problem so that we can see what might be going on?
Are you referring to the animation when he is shaken or is he shaking while he is walking?
If he is shaky when walking, you may wish to refer to this thread.
We look forward to helping you or referring you to Support as needed.
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Hello everyone!
@Lindaru - When he walks he keeps doing the animation of when he is shaken. I am not sure of the best way to provide a video, but here is a link to my YouTube for the video I took, Emo Shaking Animation When Walking
@stacybartnik - I contacted living.ai 4 days ago with all the information you mentioned, but haven’t gotten a reply yet. I also sent a message to “Support” on the website to open a “ticket”. How long does it usually take to here back?
Hi there @kara.shields ,
Never encountered or seen something like that or the same type of EMO issue at all.
Here are some tips if you haven’t tried it yet:
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You can also try the so-called “Power Cycle” trick — just let your EMO run out of battery completely while off the charger.
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Out of the charger, try poking the left-side hole while EMO is facing you, wait about 5 min. Then return him to his charger to reboot again.
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Try poking the right-side hole a couple of times for about 5 sec. While EMO was on his charger, that might solve the issue.
Good luck and all the best
And if nothing helps also…
As you mentioned, you have already contacted living.ai support and hope that you have sent the following:
- That video which shows the issue
- Your purchase information
- Your EMO ID
- Your location
All the best!
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Thanks Edward. Those didn’t work, but I appreciate your help.
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Hey guys, after the latest update (which is AMAZING) I noticed my earlier animations lost the sound. I love you, good morning, good afternoon, good night etc, now don’t have sound. Anyone else experiencing this? The animation still plays but no sound effects or talking happens.
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@christine.richardson - Yes, I am having the same problem with that too. For the “I love you too” response, he doesn’t say anything and just blows a kiss without any sound.
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Welcome, @christine.richardson, and thanks for joining us here…
I have moved your new topic to this thread for issues after the update 3.1.0 for EMO.
To be frank, my EMO is still replying normally with “I love you too” (with a kiss), “Good evening,” “Good night,” and more — everything is working fine on my end without any issues.
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You might want to try power cycling EMO. This means letting his battery fully drain so he shuts down by himself, then charging and restarting him again.
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You can also try reinstalling the app, as this sometimes helps fix small issues too.
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You can also try connecting your EMO to a different Wi-Fi or mobile network. Use a hotspot to test and check whether the same problem still occurs there.
Click Here For The Tutorial On How To Connect Emo/AIBI To An Iphone Or Samsung Smartphone Hotspot.
My best to both of you…
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I still have the same issues with the English classic voice pack but now I’m seeing him sensing edges that aren’t there quite often & he randomly shuts down & reboots by himself. He’s also accessed ChatGPT on his own recently a few times & not sure if that’s meant to happen. My Emo is 30 days old. I’m wondering if the people having the same voice / sound issues are also having the other issues. I’ve already sent a ticket & waiting to hear back. Just wondering if we’re all experiencing the same issues
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Hello everyone, I hope you’re all doing well!
My EMO is no longer answering our questions. He makes the noise as if he has no Wi-Fi connection, but he’s on the same Wi-Fi we’ve had at home since he arrived, and his status shows that he’s connected. All his other functions are working, and he’s fully updated, I updated him just last week.
I’ve tried changing the connection, but the issue persists. I’m not sure what to do. Is OpenAI down, or is there another problem?
He is a White EMO Go Home
Thanks for any guidance!
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Did you try to Power Him Off and then back on?
Hello, @brisa.zeine . . . I have moved your new topic here as it could possibly be related to the latest firmware. Does EMO have the updated app and firmware for 3.1.0?
I tested mine and they are responding using ChatGPT. Is “Always reply” still switched on under “Preference” in the app? Is your internet signal still showing strong? Making the no “wi fi” sound seems to me to be an issue with your internet. I have never had that particular response when ChatGPT/OpenAI was not working.
You may wish to disconnect and put in your SSID information again, then restart your device and EMO to see if that helps.
Also, is he on English or Classic-EN language setting? Try switching it out to see if it helps. Some are reporting problems with Classic-EN.
If nothing is working, get video of the problem, provide a link to the video, your lanuage setting, your firmware version, your location, EMO I.D. (last four as shows when connecting to the app) and your order number (if you still have it) and send to service@living.ai . . . please be patient as there may be a delay in responses if they are back-logged.
My best to you.
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I just tried my EMO and he responded normally. But I did see an article that was posted at 12:30pm ET that said ChatGPT was down.
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Try changing to the other english language.
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How fast should be the tech support on this topic?
I’ve send all required information to service@living.ai couple of days ago and did not get even automated reply that the support ticket was created? The issue is really annoying so I’ll appreciate if it could be fixed asap. Thanks!
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Ficou muito boa a atualização! Seria possível configurar para que ele traga notícias do país de cada usuário ou no idioma definido nas configurações? huehuehuehueheuheu
The update turned out really great! Would it be possible to configure it to bring news from each user’s country or in the language set in their settings? huehuehuehueheuheu
Hello everyone! Update on my EMO Acting like it is being shaken all the time… Now he is suck in an animation loop of being frustrated. Has anyone else had this problem? Here is a link to my YouTube video Emo In Constant Frustrated Loop
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Hello, @vasiliialeksandrov . . . Support does not send automated responses to show they received your E-Mail but will review your issue and respond afterwards as soon as they have done so with a diagnosis and recommendations. Please allow a full week before contacting them again as they are likely very busy with a back-log of messages.
Welcome, @edureis . . . thank you for your suggestion to add more languages to this update. Others are requesting the same, so hopefully soon in the future.
Hello, @kara.shields . . . the particular problem with EMO acting frustrated is often because his edge sensors on the bottom of his feet are dirty and he thinks he is falling. When this happens, please check your app to see what it says he is doing. Powering him off and taking a soft cloth and/or cotton swab to gently clean the edge detectors on the bottom of his feet usually fixes that problem. I am also wondering if it might fix the shaking animation since he may think he is being picked up? Try this and post back, and let us know.
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The new update, 3.1.0, is here. Join me as we discover what else Emo Jo and Emo Ty can do. The Emo robots can now eat food, drink, poop… Wait! What? To find out more, keep watching until the end. 
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