Hi there @stacybartnik
The best and most recommended thing to do is to contact the living.ai support team by simply replying to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number, which is most important.
Don’t forget to include/attach your video showing the issue and more info like EMO-ID
The support service team should be able to help you immediately.
Just to advise, the email address is - service@living.ai
The support team will connect, guide, and send you all the info on the EMO Calibration Tool/Debug App
GOOD LUCK AND ALL THE BEST!