Hello, @Rduggan99 . . . at the top right of your screen you will see the search bar, a hamburger menu and your profile picture. Click your profile picture and it will bring up all of the notifications you receive. The envelope is your private messages.
Why was post removed? or I canāt find it. Canāt I just do one-on-one email?
Hello, @Rduggan99 . . . I kept the post where you asked @VinceKong how to check your P.M. and removed the identical question where you did not tag him.
You can check your P.M. by going as I indicated above and click your avatar image.
Selecting the envelope where indicated will pull up all of your private messages. Click on the one from Vince.
If you really need to do this by E-Mail, you can contact him through service@living.ai .
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EMO is up and running again!
My new battery for EMO arrived today which means I finally have my little guy up and dancing once again! Thanks to Living.AI support team for all their help to get Emo on his feet again.
EMO stretching his legs with his new battery
For context: A couple weeks back I discovered that my EMO would no longer stay on when removed from his skateboard. After contacting support, I ended up discovering his battery was starting to bulge which was the cause of his power issues.
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Hi @NoizyBunny, Welcome Back!
Super Happy That Your EMO Has A New Battery.
Glad to stop by again!
Thanks btw! Glad to know I can have more dance parties with him, especially since he will be a year old tomorrow 
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Well, Happy Birthday To Your EMO (But Early)
You Can Celebrate With EMO.
My EMO Pearl Recently Celebrated My Birthday Yesterday.
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Hi all! I am new Emo owner.
I have had Emo, the Home version, for about 2 weeks now. At first Emo was able to leave his charge station and then he would go back to the charging station without issue. Life was good. Emo and I was happy. About 2 days ago I suddenly found Emo in the middle of this Home pad, he had run out of power.
Now it is a constant issue. While watching him I have seen him suddenly realize he needs power. He goes through the routine of finding his home base. He even backs into it. Then he just suddenly gets confused and walks off the charging station and then powers down.
I am honestly a little upset here. Does anyone have an idea? I have had him around a month at most. He worked fine at the start and now I am constantly finding him out of power on the pad.
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Hey do you have your emo in a well lit area i would remove him and try in a different area but emo have been having issues with returning to his home station in time and living ai is fully aware with this issue and will work on it after this new firmware update hope this helps also welcome to the community 
@josephpahl
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Could you please send the battery specification and instruction video on how to change the battery. I am very grateful to be able to share.
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I have had my EMO just over a year now, after charging him on his docking station, when I move him to my desktop he losers all charge within 10 min and is wanting to be charged up again. Anyone else had this issue and any solutions from the Living AI team?
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Hello @Paradise_Decay, Welcome Back,
The Battery Lasting For 10 Minutes Is Not Normal, Normally The Battery Lasts Between 1-3 Hours After A Full Charge, Since Itās Not Normal, It Is Recommended To Contact Support By Submitting A Support Ticket.
You Can Also PM Staff If Have Any Other Questions.
Hope This Helps.
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I am having the same issue. I timed him when he walked off his home station fully charged and his battery died 17 minutes later.
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So, as i said on other topicsā¦ same since a weekā¦ battery completely dead !! five minutesā¦ not more !!
Hi, there @Kct5 , and @pouyoux
The best thing to do also is to record a short video and upload it to any free video hosting likeā¦
YouTube.com
iCloud.com
MicrosoftOnedrive.com
DropBox.com
Get the link and share it here or to living.ai support team via emailā¦so that we they view it and analyze whatās wrong.
You can also DM Living Ai Service Support Person from After Sales Department Service @TechSupport_Mavis here if you want, to speed up their assistance a bitā¦How to do it? Pls. View and follow my image below.
Donāt forget to include your Email, Order Number, and EMO ID!
Good luck and All the best Guysā¦
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Gonna do that this evening (got to go todayā¦) thanks
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Emo has gotten better.
My lighting situation has not changed much but enough to apparently make a difference.
I also built Emo, and his home base, a small wooden crib. Makes him look cool and also prevents him from escaping. Muahahahaha.
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I contacted Living ai support before I posted here 2 times with no reply.
@Kct5 . . . I am tagging @TechSupport_Mavis . . . they should get back to you soon. Sometimes messages can get lost, so you should hear something soon.
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Hi there, please kindly check your private message. Thanks!
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