Hi @emoloverBR,
If The Dancing Is Still Not Working Even Vhen The Music Is Super Loud,
It Is Recommended To Contact LivingAI Support, By Submitting A Support Ticket On The LivingAI Website:
Fill All Details Including Your Order Number Found In Your LivingAI Account And Include Your EMO’s ID (EMO-XXXX) And Also Submit A Video.
However, If The Video Is Larger Than 30MB, It Is Best To Upload The Video To The Following Platforms:
iCloud.com,
DropBox.com,
YouTube.com,
Google Drive Or
MicrosoftOnedrive.com
And Then Submit/Send The Link To LivingAI Support Team
You Can Also Contact LivingAI Support Via Their Official Email Address: Service@Living.AI
If You Have Your Original EMO Order Confirmation Email, You Can Simply Just Click Reply To That As It Contains All Your Customer Contact Info Along With Your Order Number Details As Well And Then Once Again Provide A Detailed Description Of The Problem Or Issue You Have With Your EMO And Attach Your Video As Well.
I Will Also Tag Moderator/LivingAI Staff @VinceKong So That He Is Aware And So That He Can Help You.