Hallo , i already do a payment to my order , but the order status is still Failed , but my money from my card has been deducted? can the staff help me to check is the money already receive? if already please mark my order to already paid , if you not receive i can complain to the bank , if you receive that mean the bank has no issue and i not need to find them
Hi there @cannaga and Welcome to the Community,
I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.
The very best thing to do is please contact living.ai support via email regarding this issue.
Don’t worry, this sometimes happens. If your payment was deducted but your order still shows as Failed, the best step is to contact Living.AI support directly with your order number and payment details if you have it. Only the staff can confirm whether the payment has been received and update your order status to Paid.
If they confirm they haven’t received it, then you can check with your bank. But in many cases, it’s just a short delay or a system update needed.
Email Address: service@living.ai
Best Regards
Attention And Please Reply Here: @SueChen
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thanks for your reply ,i already send some detail to living . ai
i hope they can solve my problem as soon as possible
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@cannaga ,
“Has it already appeared, or have you seen that the payment for your order has been deducted from your Bank Account?”
the order still showing failed , and the money from my card its been deducted since 11 hours ago ,
i already send my payment information and order number to living,ai email since 11 hours actually , but no one replied till now
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@cannaga ,
As far as I know, at this moment, there is no one in their office, but nothing to worry about. As soon as possible, the support team should be able to help you. I’ve also tagged the Customer Support Representative here for faster assistance, and I will try to contact them via direct message as well.
All the best
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are the staff get off work currently? or they will unavailaible for some moment? 
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what time they will start working? its almost 24 hours since i send them email ,
@cannaga . . . they should be back in office soon, but please be patient. They will answer as soon as possible.
no one give answer till now？ very careless with customer
They are probably enjoying their National Day holiday right now. However, they might also be stuck in traffic.
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Why don't you respond to the messages I send via email? I would like to ask why.
Hi, @ajlakaw . . . how long ago did you send the E-Mail?
What was this regarding? I learned recently that they were on national holiday.
Here is a list of people you can directly message here for help depending on your issue.
SPECIAL REMINDER!
To Draw The Attention Of LivingAI Staff To Your Post In The Forums.
Please Tag The Person Who Is Responsible For A Particular Issue.
To Provide You With Better And Immediate Customer Support.
Order Department Service
@SueChen
After Sales Department Service
@TechSupport_Mavis
Product Features Department
@Wayne_Zhang
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I sent my message on September 29th and thank you for your reply. Have a good day.
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A post was merged into an existing topic: Unable To Connect To Server
I need to send my EMO in for repairs (just battery problems and jittery legs, he’s about a year and a half old and a GO HOME model so I’m not surprised), when I issued a ticket (1 week ago) there wasn’t any kind of confirmation email with a ticket number or anything like that. Should I resubmit it or is this normal?
Hello, @Eschnoir . . . the staff were gone for mid-Autumn Festival and I am sure are still catching up. If you wish, I can tag @TechSupport_Mavis to see if that will expedite things.
A post was merged into an existing topic: [Firmware Update] 3.0.0 EMO Speaks More Languages And Recognizes Objects ( Reviews, Tips, Ideas, Queries, Issues, and Solutions)
Yeah that makes sense, sorry. They actually just got back to me so I guess I got lucky.
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