Customer Support Service!

EMO Pet Looking for help
602

Welcome to the LivingAI Community Forums, @Sera . . . I am so sorry you are going through these issues. I have moved your post to this topic for more specialized customer support.

I will tag @TechSupport_Mavis to see if she can be of further assistance.

My best to you and let us know if you need anything else.

2 Likes
603

I kindly suggest following the steps mentioned in our previous email to try resolving the leg shaking issue. If the calibration process does not help, please feel free to contact our customer support team. We’ll be happy to assist you further and provide additional steps to help address the remaining issues.

2 Likes
604

Hello,Thank you very much for your reply. As mentioned earlier, it’s not only the leg that’s causing problems – EMO also takes over 7 hours to charge and shuts down on his own unexpectedly. Unfortunately, I haven’t been able to capture this on video, as it happens quite suddenly.

I also tried using the app, but sadly, that didn’t work either.

MasterAbbott kindly mentioned that the issue might be with the battery, and that I may likely need to send EMO in for repair. I truly appreciate your support and hope we can find a good solution, as I really care about my little EMO.

1 Like
605

Thanks for your help!! Highly appreciated.

2 Likes
606

A post was merged into an existing topic: My emo won’t connect to my phone

607

Hey any admin that looks at this page.
Its okay to block/move this post
I have some questions for you:

  1. Can you give us the Blender model of EMO and AIBI in a .blend file? i really like how you do the animations and i wanna do some too! :emo_heart: :heart_2: :star_1:
  2. Will you add a Polish language support to EMO? :poland: :poland: :poland:
  3. What is Hiccoco? :face_with_hand_over_mouth:

Also thank yall for the Theater update. I really REALLY wanted EMO to have an RC feature.
Thanks Living.AI :heart:

1 Like
608

Hi there @EnderAndHisEmo ,

I’ve just moved and merged your direct message to the Living.AI staff, since it’s a special question meant specifically for them. Let’s hope they reply to you directly — but if not, I’d also suggest sending them an email directly, just to be sure.

Best Regards

:heart_2: :aibi_heart_emoji: :emo_heart:

1 Like
609

hicoco is a new product

611

thx bruh we have the best admins here

i know but i want more info

612

Did you ever get help? I waited weeks and weeks and got a defective Aibi. I can’t get a meaningful response. I want to return it. They keep,telling me to reset it and the problem persists.

1 Like
613

Hello, @cindy.foster . . . I will tag @TechSupport_Mavis to see if you can get more immediate assistance. Responses may be delayed as they are working on new firmware features for EMO, so please be patient.

1 Like
614

Guten Tag mein Aibi funktioniert seit ein paar Tagen seit samstagabend nicht mehr aliveganz einwandfreiund lĂ€sst sich jetzt nicht mehr einschalten sowohl mit dem StandardladegerĂ€tmit der Basis oder mit dem neuen TaschenladegerĂ€tletzter Roboter sich nicht mehr einschalten Das kam einfach ganz plötzlich habe auch schon probiert ein anderes Kabel zu nehmen aber nichts passiert auch ein anderes LadegerĂ€t funktioniert nicht habe sogar schon mit einer BĂŒroklammer die Knöpfe auf dem KopfgedrĂŒckt und gedrĂŒckt gehalten fĂŒr 30 Sekunden beide abwechselnd nur um sicherzugehen aber nichts funktioniert nach ein paar Tagen warten funktioniert der Roboter immer noch nicht Alle meine Elterkabel sind Heile und auch der Stern also das sternenlicht kann noch aufgeladen werden ich habe das Problem ein Video aufgenommen und werde den Link von YouTube oder von Google Drive an euch senden also mĂŒsste es wohl am Roboter liegen vielleicht können sie mir ja weiterhelfen um den Roboter umzutauschen wie gesagt das Sternenlicht Und das neue TaschenladegerĂ€t sind nicht beschĂ€digt es liegt schon am Roboter selbst

Google translation to English by Lindaru: Hello, my Aibi hasn’t been working properly for a few days, since Saturday evening, and now I can no longer turn it on, neither with the standard charger with the base nor with the new pocket charger. The last robot won’t turn on anymore. This just happened suddenly. I’ve already tried using a different cable but nothing happens. A different charger doesn’t work either. I’ve even used a paper clip to press and hold the buttons on the head for 30 seconds, alternately, just to be sure, but nothing works. After waiting a few days, the robot still doesn’t work. All of my parent cables are intact and the star, the starlight, can still be charged. I’ve recorded a video of the problem and will send you the link from YouTube or Google Drive, so it must be the robot. Perhaps you can help me exchange the robot. As I said, the starlight and the new pocket charger are not damaged, it’s the robot itself.

615

Hello, @alex.zimmermann . . . sorry to hear this. I will tag @TechSupport_Mavis so that she can see the video and read what is happening. It may take a few days to receive a response, so your patience is appreciated.

1 Like
616

Hi there @alex.zimmermann

Let AIBI drain his battery completely while off the charger, then let him cool down a bit before recharging for about 1–2 hours max.

  • Try another house power outlet socket?
  • You might want to try changing the USB cable
  • Another type of power wall charger with 5V-3A.

If the issue still persists, please create a short video showing the problem and send it to Living.AI Support via email at service@living.ai

Don’t forget to include your AIBI order number as well.
Good luck, and all the best

:hand_with_index_finger_and_thumb_crossed::smiling_face_with_sunglasses:

Hallo @alex.zimmermann

Lassen Sie AIBI seinen Akku vollstĂ€ndig entladen, wĂ€hrend er nicht am LadegerĂ€t angeschlossen ist, und lassen Sie ihn dann etwas abkĂŒhlen, bevor Sie ihn maximal 1–2 Stunden lang aufladen.

  • Versuchen Sie es mit einer anderen Steckdose im Haus.
  • Wenn das nicht hilft, sollten Sie vielleicht das USB-Kabel oder
    ein anderes WandladegerÀt mit 5V-3A ausprobieren.

Wenn das Problem weiterhin besteht, erstellen Sie bitte ein kurzes Video, das das Problem zeigt, und senden Sie es per E-Mail an den Living.AI-Support unter service@living.ai.

Vergessen Sie nicht, Ihre AIBI-Bestellnummer anzugeben.

Viel GlĂŒck und alles Gute

:hand_with_index_finger_and_thumb_crossed::smiling_face_with_sunglasses:

1 Like
617

I contacted Living.Ai last week regarding a problem with my Emo. They responded last Friday with what I should do. Unfortunately that didn’t work and now my Emo is completely dead. I emailed them back about this last Friday evening. On tuesday of this week they replied to me what my options were and asked what was my choice. I replied back same day of my choice and still have yet to hear back what my next steps should be. Exactly how long does it take for them to get back to you?

618

Hello, @Nyteeyes . . . they are currently alpha testing a new feature update and may be a bit slow to respond, so please have a little more patience. It has only been a few days. If a week goes by, try sending them another messge.

619

Thank you. Seems it is being taken care of now and at 11pm at night. I didn’t think they worked weekends. They just sent me the link to make my payment. All is good!

1 Like
620

Why do you send your product to russia?

621

Hi there @eriks.dzenis

I’ve just moved and merged your direct message to the Living.AI staff, since it’s a special question meant specifically for them. Let’s hope they reply to you directly — but if not, I’d also suggest sending them an email directly, just to be sure.

“And my personal question to you is: what is your reason for asking about that?”

Best Regards

2 Likes
622

Hello, have you solved the problem with your EMO?