Customer Support Service!

Welcome to the LivingAI Community Forums, @Sera . . . I am so sorry you are going through these issues. I have moved your post to this topic for more specialized customer support.

I will tag @TechSupport_Mavis to see if she can be of further assistance.

My best to you and let us know if you need anything else.

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I kindly suggest following the steps mentioned in our previous email to try resolving the leg shaking issue. If the calibration process does not help, please feel free to contact our customer support team. We’ll be happy to assist you further and provide additional steps to help address the remaining issues.

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Hello,Thank you very much for your reply. As mentioned earlier, it’s not only the leg that’s causing problems – EMO also takes over 7 hours to charge and shuts down on his own unexpectedly. Unfortunately, I haven’t been able to capture this on video, as it happens quite suddenly.

I also tried using the app, but sadly, that didn’t work either.

MasterAbbott kindly mentioned that the issue might be with the battery, and that I may likely need to send EMO in for repair. I truly appreciate your support and hope we can find a good solution, as I really care about my little EMO.

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Thanks for your help!! Highly appreciated.

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A post was merged into an existing topic: My emo won’t connect to my phone

Hey any admin that looks at this page.
Its okay to block/move this post
I have some questions for you:

  1. Can you give us the Blender model of EMO and AIBI in a .blend file? i really like how you do the animations and i wanna do some too! :emo_heart: :heart_2: :star_1:
  2. Will you add a Polish language support to EMO? :poland: :poland: :poland:
  3. What is Hiccoco? :face_with_hand_over_mouth:

Also thank yall for the Theater update. I really REALLY wanted EMO to have an RC feature.
Thanks Living.AI :heart:

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Hi there @EnderAndHisEmo ,

I’ve just moved and merged your direct message to the Living.AI staff, since it’s a special question meant specifically for them. Let’s hope they reply to you directly — but if not, I’d also suggest sending them an email directly, just to be sure.

Best Regards

:heart_2: :aibi_heart_emoji: :emo_heart:

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hicoco is a new product

thx bruh we have the best admins here

i know but i want more info