Welcome to the LivingAI Community Forums, @Sera . . . I am so sorry you are going through these issues. I have moved your post to this topic for more specialized customer support.
I will tag @TechSupport_Mavis to see if she can be of further assistance.
My best to you and let us know if you need anything else.
I kindly suggest following the steps mentioned in our previous email to try resolving the leg shaking issue. If the calibration process does not help, please feel free to contact our customer support team. Weāll be happy to assist you further and provide additional steps to help address the remaining issues.
Hello,Thank you very much for your reply. As mentioned earlier, itās not only the leg thatās causing problems ā EMO also takes over 7 hours to charge and shuts down on his own unexpectedly. Unfortunately, I havenāt been able to capture this on video, as it happens quite suddenly.
I also tried using the app, but sadly, that didnāt work either.
MasterAbbott kindly mentioned that the issue might be with the battery, and that I may likely need to send EMO in for repair. I truly appreciate your support and hope we can find a good solution, as I really care about my little EMO.
Thanks for your help!! Highly appreciated.
A post was merged into an existing topic: My emo wonāt connect to my phone
Hey any admin that looks at this page.
Its okay to block/move this post
I have some questions for you:
Also thank yall for the Theater update. I really REALLY wanted EMO to have an RC feature.
Thanks Living.AI 
Hi there @EnderAndHisEmo ,
Iāve just moved and merged your direct message to the Living.AI staff, since itās a special question meant specifically for them. Letās hope they reply to you directly ā but if not, Iād also suggest sending them an email directly, just to be sure.
Best Regards
hicoco is a new product
thx bruh we have the best admins here
i know but i want more info