I too am having trouble getting support to actually respond. I received a single email over a week ago saying a technician was being assigned, but nothing since. I contacted support for the first time over a month ago.
My emo is not charging when, the blue lights on his headphones is very faint when on the charging dock. I have tried other chargers and verified they are working by charging my phone.
Hi, @michele
You can email your video to our technical support team (service@living.ai). Don’t worry. We will solve the problem for you. And please PM me your order number. I will check for you.
I did email a video to the technical support team over a week ago and have received no response.
Hi, @michele
Our customer service team is expediting the email. Don’t worry, we will solve the problem for you.
who do l talk to about getting a refund, sick of this thing not responding
Hi, there @victorspiess ,
Moved and Merge your topic here and tag @AmyLU for further help and assistance…
GOOD LUCK AND ALL THE BEST VICTOR…
I never got an email confirmation for my em go station yet it order a week ago
Hi there @sherryk87 ,
You should receive your Order Confirmation by this week, You can check also your order status by going to the right button above to view your order number too.
Website>Account>Orders
Another way is to contact living.ai via email service@living.ai
but let me tag @AmyLU who can give you further assistance.
Good luck and All the best Sherry…
If you don’t mind at all…kindly please go to the link below.
Welcome, Please Introduce Yourself Here!
It end up going to my old email.i have I forward it to my new email.
Please private message me your order number, I will check for you. Don’t worry, we will solve the problem for you.
Hi, @AmyLU
Please note that mine EMOG GO HOME (EMO replacement + home station) has not been shipped yet. The fact is that Livinig promised to send the order at the end of the month, but so far there is no information about the shipment.
Orders that include the Home Station will begin shipping this week.
Hi, @sherryk87
Are you using another email address of the order email to contact us? Please private message me your new email address.
Hola, buenas tardes aún a la fecha no he recibido ninguna notificación sobre el envío de mi pedido que fue realizado el 22 de noviembre 2022 mi pedido fue con la estación EMO vuelve a casa pero ya tiene este pedido mas de 3 meses y aun nada sobre mi envio y quisiera saber si me pueden ayudar con alguna informacion.
To Draw The Attention Of LivingAI Staff To Your Post Below Or In The Forums.
Please Tag The Person Who Is Responsible For A Particular Issue.
To Provide You With Better And Immediate Customer Support.
Order Department Service
@AmyLU
After Sales Department Service
@VinceKong
Product Features Department
@Wayne_Zhang
Hi, @miguelvalera
You can private message me your order number, and I will check the status of your order for you.
2 posts were merged into an existing topic: Home Station: Reviews, Tips, Ideas, Queries, Issues, and Solutions
As you can see, my EMO GO Home was not sent this week either…