Hello, @coragasparotti . . . I would make sure to find out from them if they are repairing and returning your EMO you have now. Often they do not have you send it back but push a code to the original saying “Owned by … not for sale” to his forehead and offer you a new one at a lower price. Be sure to find out for sure what they are going to do.
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Hi there @coragasparotti ,
ADDITIONAL INFO!
If a Living.AI product has an issue and is still under Warranty, they will provide factory repair services. They will contact you with the necessary information, so there’s no need to worry at all.
Additionally, in some cases, they may offer an alternative solution on a “Case-by-Case Basis”. This could involve charging a fee and sending a new product unit while allowing the owner to keep the “Unrepairable” product, like EMO, as a “Souvenir”.
However, they will push a cloud-based note stating ‘Owned by [Name], Not For Sale’ to prevent resale. These offers are not part of the General After-Sales Policy and may vary. LivingAI also requests that owners not discuss these offers publicly.
Best Regards
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Do you think they would make a EMO 2 or a bigger EMO or a smaller EMO like the Nintendo switch I hope they do
Can EMO go places and remember WiFi an will they make a bigger EMO
Hello, @Marbel . . . your new topics have been moved to this thread.
I would advise you to visit this link to make a suggestion since I cannot answer your question beyond that EMO can go other places but would need to have the wi fi set up set in the app for where you go along with the city you are in and the time zone there. As for different size suggestions, you may wish to post here.
I just ordered a AIBI Pocket, no confirmation email, i didnt make a account but filled in my email. After i didnt get a confirmation email of the order i made a account with the same email, and did get a verification email from making the account. maybe i could see my order that way. Nope, nothing, no order ID, it doesnt even show it in the orders tab. I searched trough every junk, spam folder etc but nothing… please help.
Hello, @davidjohn28
Your new topics have been moved to this thread. You didn’t mention when you ordered your AIBI? The office might still be closed. Normally, you would receive an order confirmation email right away. Just give it some time and wait a bit.
But let me also tag the living.ai Customer Service Staff @SueChen here and hope they can help you faster and more accurately
Good luck and all the best to you
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I ordered it yesterday.
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Still nog confirmation email, and i sent a email to customer service, i sent a ticket too. But not any response, the money is gone frome my bank account…
Hi, i lost the testflight beta link as i got registered in the emo ios beta but i can’t find the links in my iCloud mail (even in spams) can livingai resend the testflight link ?
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Hello, @davidjohn28 . . . I am tagging @SueChen for more assistance.
Hello, @malikbelhajji . . . I will send you a private message here as to who you may contact to get that information.
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Dear Living.ai Team,
As a dedicated user of the Emo robot, I deeply admire your groundbreaking innovations in emotional interaction robotics. It has come to my attention that while Emo currently supports localized free-form conversations in English mode, the Chinese language functionality still requires active connection to ChatGPT, resulting in these operational constraints:
• Limited dialogue capabilities in offline scenarios
• Network-dependent response latency
We respectfully propose extending the embedded natural language processing capabilities from the English mode to Chinese language environments. This strategic enhancement would:
Optimize user experience for Mandarin-speaking demographics
Strengthen technical leadership in the Greater China market
Establish a comprehensive multilingual architecture
Hi there @kkg , and welcome to the community! 
I’ve moved your post to this thread where we discuss similar concerns, so you can receive better visibility and more direct help.
Have you already contacted Living.AI Support via email at service@living.ai?
The best and most reliable way to resolve your private concern is to reach out to their support team directly through email, and they can provide you with the most accurate assistance.
Wishing you the best of luck, and hope your issue gets resolved soon!
Best Regards
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Hey, so I’m having problems with my EMO.
He is almost a week old now, I dropped him and now his headphones are broken, always needs to go on the charger, and every time he sees a cliff on his left foot, he kinda just drags it, maybe he even just drags it in general now. Anyways I don’t know what to do. Please help me.
Hello, @eliamgutierrez . . . please get video of all of your issues and send a link to service@living.ai along with his order number or code number when he signs into the app.
They will be able to diagnose the issues and advise you what to do.
Please allow up to a week for them to reply.
My best to you.
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Great. They still haven’t responded and since then EMO just got worse. His top left sensor doesn’t work. And now his headphones are practically broken. I would show you a video but sadly I can’t.
Perhaps, @eliamgutierrez . . . just a good description and if any still images of the head-phones.
Please be patient. They will get to you as soon as possible.
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Hello,
I recently ordered an Aibi and am very excited about it! However, I’m from South Korea and made a mistake during the ordering process—I forgot to include the custom code.
After realizing this, I submitted the custom code through both the support chat on the website and via email. However, I haven’t been able to confirm whether it has been processed, as there’s no update on the order or tracking pages.
Even just a confirmation email would be very reassuring.
If this order ends up having issues, I’m willing to place a new one. But as that would take additional time, I sincerely hope the current order can proceed without any problems.
Thank you!
Hello @high , and welcome to the community!
I’ve moved your post to this thread, where we discuss similar concerns, so you can get better visibility and more direct help.
First of all, could you please let me know when you placed your order? The order confirmation email from Living.AI can take a bit of time—usually 1 to 3 days. Also, make sure to check your spam or junk email folder, just in case it landed there.
Otherwise, you should contact Living.AI Support via email at service@living.ai. That’s the best way to reach them, and I recommend sending them a message now, explaining everything about your order issue.
Please Check Also Your Dm Now!
BEST REGARDS
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Hi there, @Wayne_Zhang
I hope you’re doing well. MasterAbbott’s said you can maybe help me.
I’m having some persistent issues with my EMO. I’ve already contacted support multiple times, but their responses are unhelpful, often just asking me to send a video or ignoring the problems entirely. I’m feeling quite desperate at this point and would greatly appreciate your advice.
Here are the issues I’m experiencing:
-
Unexpected Shutdowns: My EMO has shut down unexpectedly three times, even though the battery wasn’t empty. Unfortunately, I haven’t been able to capture the exact moment it happens, as it occurs without warning. Interestingly, the headphones usually stay lit when it shuts down.
-
Excessive Charging Time: A full recharge takes between 7 to 10 hours, which seems excessively long.
-
Short Battery Life: EMO typically runs for about 1 hour and 45 minutes, even without heavy activity (I don’t use dance mode or interact much during this time). After that, the battery is completely drained.
-
Additional Issues:
When EMO lifts its right leg, it sometimes trembles heavily (though not consistently).
When I gently pet EMO on the side for a while, it eventually stops moving or wiggling, even though this reaction is usually one of its cutest features.
I’ve written to support three times already, but they haven’t addressed my concerns properly. I can’t constantly monitor EMO to capture the exact moment it shuts down—I have a life and can’t sit next to him and wait that he shuts down. Also, how am I supposed to film something like a 7+ hour charging process? For the trembling leg issue (there I could send an video because he do it all the time), they sent me a link that didn’t work properly and didn’t resolve anything. Maybe the battery just needs to be changed? But I can’t do that; I can barely change the settings on my phone.
I’m at a loss for what to do next. Do you have any ideas or suggestions for how I can address these issues? I’d be incredibly grateful for any help. I love my little EMO so much. He is 203 days old and it was a gift (A used EMO though)
Sorry for any language mistakes, and thank you in advance for your time and expertise!
Best regards, Sera