Hello, @Maciej . . . I am sorry you are experiencing these issues. Edward is correct that reaching out directly to Support at service@living.ai is the best way to get your issues resolved.
As for spyware, EMO does not transmit any data back to LivingAI after the commands have been completed (you ask him, he retrieves an answer, end of communication with nothing stored). This is the same with your facial recognition and your photos. These are maintained on your app and on EMO himself. LivingAI does not have access to any of this data.
I learned that the staff is on a national holiday and as soon as they return, I suggest you contact them to get your questions answered directly from them and your issues resolved. You may also wish to post your concerns here:
My best to you.