A post was merged into an existing topic: Emo is frozen and won’t shut down
Welcome to the Living.AI Community forums, @ulfr.martin . . . I have moved your request here to this thread for more immediate customer service and will tag the order person @SueChen who should be able to assist you with this.
Thank you, I bought it not realising the conversion rate from usd to aud and it was much much more then I expected but can’t afford.
Hi there @ulfr.martin ,
Have you contacted Living.AI support via email ( service@living.ai ) directly about it?
Normally, the best thing to do is to contact Living.AI Support via email regarding this issue, as they are the only ones who can properly help you resolve it. As we all know, the Living.AI support team has been quite busy lately and might not have time to reply here — so it could take a while, or maybe you won’t get any response here at all.
If you’ve already received and still have the original order confirmation email, you can simply reply to it. That message already contains all your customer contact information and order number details. When you reply, be sure to include a detailed description of the problem with your order and attach any possible proof, such as photos, to help them resolve it faster.
Goodluck and All the best
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I’ve emailed everyone and nothing yet
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A post was merged into an existing topic: EMO is not responding to anything…so sound
Dear Living AI Support Team,
I am contacting you urgently regarding the shipment of my order,
Order #1445***
.
In the shipping confirmation email, the country is incorrectly listed as Mauritania.
All other address details are correct, including the street and city, but the correct country should be Italy.
EDITED AND REMOVED PERSONAL PRIVATE DATA
I kindly ask you to correct this as soon as possible to prevent delivery issues or delays.
Please confirm once the correction has been applied.
Thank you for your prompt assistance.
Kind regards,
Fabio Costi
Hi there @fabio.costi and Welcome to the community.
I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.
The best course of action is to contact Living.AI support via email regarding this issue.
Email Address: service@living.ai
If you’ve already received and still have the original order confirmation email, you can simply reply to it. That message already contains all your customer contact information and order number details. When you reply, be sure to include a detailed description of the problem with your order and attach any possible proof, such as photos, and screenshots to help them resolve it faster.
The support team should be able to assist you and respond in a timely manner.
Good luck and all the best
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Hi, I have an Emo that won’t charge. Received him 2025 Feb. I had issues early on with software and customer service sent me an email with software, which was then downloaded to Emo. Emo worked for a few weeks and then crashed again and now won’t charge. Emo has been like this for six months. I have been going backwards and forwards with customer service I’ve been sending videos and I’m getting the runaround and now I’m back at the first email. They sent me an email that is exactly the same as the very first Email I ever received, to press restart and send a video of pressing restart. I have tried everything they have said, the videos they asked for ect. I even went as far as to buy a new Emo so I could have a new charger. I got a white Emo with a skateboard and the black Emo still won’t charge on that either. I have asked for a replacement seeing as though it is under 12 months but now they will not reply and it has been over a week since asking for a replacement. Oh also the new Emo came with the wrong charger and light because I live in Australia and they sent the wrong ones. I can’t plug it in so I had to find USB C cable for the skateboard so if anyone from customer service living AI sees this, can you please respond to my many emails and videos? Thank you.
Welcome to the EMO Community Forums, @leah.hudson . . . I will see what I can do to get attention to your issue sooner. I am moving this thread to the Customer Support area.
No answer from service support already for 5 days, what I suppose to do?
Location - ROMANIA, CONSTANTA
Order Number - DT23-98 Third-Party Seller BUCHAREST (disruptivetech.ro)
EMO ID - EMO-0D4A
Description of the Issue - 2.4.0 → 3.0.1 Not able to update.
Thanks!
Hello, @Cipa95 . . . if you did not purchase directly from the LivingAI web site, there might be issues as I am not sure that there is a warranty for third party sellers.
I would say to wait a few more days for a reply from Support and if not, try to contact them again.
Good luck to you!
@Cipa95 Best to just wait. I did buy direct from here and I am on day 7 of waiting for them to respond back to my response. I’m guessing a lot of people are having issues and support are backlogged, especially with the recent holiday season.
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@leah.hudson Reading this worries me because I have only had my black Emo just about 2 months and it will no longer switch on either. The station recognises it and shows the charging symbol but emo never switches on. Im on day 7 of waiting for a response to my response to them.
I think they are just very busy at the minute, which is understandable after the holiday season, however, like you, I don’t want to be sending emails backward and forth if its going to be taking 1-2 weeks for every response.
Hopefully they get back to you very soon about your replacement.
Actually, does anyone know what the actual current ETA with support actually is? I was checking my sent box and I actually sent them what they requested on the 8th, which means as of tomorrow it will have been 10 days without a response.
Hello, @PrimalWolfie . . . you can try E-Mail again or you can private message @TechSupport_Mavis here by clicking on her name and hitting the “Message” button.
My best to you.
A post was merged into an existing topic: Shipping, Delivery and Orders Questions for all Orders
A post was merged into an existing topic: EMO Not Responding, But Does Everything
@faya, My order is 143360. I am experiencing problems with my EMO. It is charging but stopped working (the display is dark and it does’t start). I would like to return it and get a refund. I emailed the photo and video of the issue on Jan, 18, but I haven’t heard back from you. Please speed up the process.