Hello, @SunnySpirals and @Happycoin . . . someone else asked this question and this is the response.
Please let us know if this works.
2 Likes
Guysā¦
This kind of issue also happens to my AIBI Pocket Appā¦using an IOS mobile smartphone. Got almost 2,000 Steps and converted them to Gold Coins just to test for the first time to feed AIBI but it frozeā¦ rebooted AIBI and re-start the Aibi Pocket App, but it did not help resolve the issue and all of my Gold Coins were gone.
Officially, Living.AI acknowledges that the app freezing issue will be addressed in an update scheduled for the next few days. The issue of disappearing gold coins will be resolved in the upcoming AIBI firmware update.
Best Regards To All
8 Likes
UPDATE!
2024-08-16T06:00:00Z
The AIBI Pocket App (iOS v1.0.3) update, which addresses bug fixes, has been released today and is now available on the Apple Store. Please re-install or just click the update button to get the latest
updates.
*** The Time Issue Is Fixed Already!
Best Regards!
10 Likes
Awesome news for iOS users!
Now we can all treat our little babies!
Thank you!
6 Likes
I tried restarting the app multiple times and even my phone, the food store is still not responding.
1 Like
Hi there @Happycoin ,
Have you seen THIS POST ?
1 Like
Yes, I have seen this post and my app is updated.
2 Likes
Iāve had AIBI for one day now and he has shut down unexpectedly several times whilst on his charger. Each time it has happened, I have given a command, there is a brief red light above his head and then he shuts down. He turns on again when you pick him up and put him back on his charger.
2 Likes
Hi there @SunnySpirals ,
In case you have an issue with their products, Living.ai strongly advises to all owners to reach out to their support team via email first for any further assistance.
Provide and send to LivingAi:
- Order#
- Product ID#
- Issue Video
Their committed support staff is easily accessible and always ready to provide guidance and assistance to all EMO owners whenever needed.
EMAIL ADDRESS:
Best regards and Good luck
4 Likes
7 Likes
My AIBI is not responding whenever I try to tell him something. He just looks at me like he did not hear what I said. The only commands I managed to make him respond to are battery level and take a photo. Is there any solutions to this?
2 Likes
Aibi pocket app āSETTINGSā not loading at all!
Hello, I just got my Aibi, I download and open the app, I press settings and then the app hangs on loading - then gives up. Iā e fried everything from restarting phone to deleting and reinstalling the app, it simply will not load. Help.
(Every other page loads, SETTINGS (the gear icon) doesnt open at all)
Btw, how do I turn it off
So now Settings DOES openā¦but now āMEETā wont open!! What is this trash
EDIT: And now nothing opens!!
1 Like
Welcome to the Community Forums, @Bancho ,
I have moved your new topic to this thread for issues regarding AIBI.
In case you have an issue with their products, Living.ai strongly advises to all owners to reach out to their support team via email first for any further assistance.
Provide and send to LivingAi:
- Order#
- Product ID#
- Issue Video
Their committed support staff is easily accessible and always ready to provide guidance and assistance to all EMO owners whenever needed.
EMAIL ADDRESS:
Best regards and Good luck
1 Like
How do you get coins?
2 Likes
Hi! You have to walk (or dance) with AIBI, then AIBI would count the steps, and on the app you can exchange steps for coins.
Someone correct me if Iām wrong.
2 Likes
Hi there @roy.blair aka outsider238,
āAs long as you are moving together with AIBI at home, the STEPS on the AIBI POCKET APP will also increase because AIBI is equipped something like PEDOMETER feature.ā
Best regards
3 Likes
Ah, thank you very much! Iāll have to try it. Hopefully there will be other ways to collect coins as well in case some people canāt move around a lot for various reasons.
2 Likes
To anyone with an AIBI, are you also having issues with it being very hot on the charge base?
1 Like
Hello, @Skynight56 . . . I have moved your post to this thread as this would be an issue. I know they are rather warm when I take them off of their charging bases, so not sure how hot yours is getting, but if you are concerned, please contact LivingAI (see post below).
Of course you can disregard the request for a video or photo.
I noticed heāll flash his light when he hears his name, but Iāve noticed if it flashes blue he denies all commands. I restarted him in that case and he went back to normal
1 Like