yes it is normal as mention. that is where you put the glasses through for them to stay on his face.
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Anyone else is losing gold coins and steps in the app? I keep losing steps and coin when Aibi runs out of battery or overnight if I turn her off…
And last night I couldn’t even feed her…the app was keep saying time out both in Android and iOS:
My Aibi must be so hungry 
And I did tried turning Aibi on/off and reinstalling the app but still have the same issue.
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Hi there @Aida ,
What are you both doing, feeding your 
> 
five X a day? I’m curious to see how fat he looks now!
Best Regards from AIBI PIKE …By the way, He just told me to ask you and your AIBI if you want to borrow something from him. He’s offering it with only 5% interest!
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Hi @edward,
Haha…we both walk regularly so we are burning all sugery treats haha 
also @Wayne_Zhang maybe you need to add some healthier treats in the store haha 
Thanks Aibi Pike…that is so generous haha Aibi Tiny also says Thanks.
On a serious note thought, I am wondering if the missing steps and coins in the app is a bug or there is something wrong with my Aibi…or are we not supposed to turn off Aibi at all haha
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I read somewhere that it’s a bug and they’re fixing it for next updates to come.
Before Edward says anything about me not quoting the source, I don’t remember where I read it.
You can easily ask one of the testers.
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Hi all,
Little issue that happened this morning - tried waking up AIBI (put him on his charger, heard the little jingle) but then he got stuck with his eyes ON but not moving. He’s completely frozen, even if I remove him from his charger. In the app I could see AIBI (on the main page to pair him) but he disappeared after a few sec. Now he’s stuck and I can not connect him with the app so I guess I’ll wait for AIBI to turn off once the battery drained. Picture attached if anyone experiences the same thing - hopefully it’s just a software issue not a hardware one.
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OFFICIAL INFO:
The issue with the sudden loss of Steps and Gold Coins in the AIBI Pocket App is officially recognized by Living.ai and will be addressed in the next update.
Best Regards To All!
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Thanks for the update @edward
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I know this might be a dumb question…But I was wondering if there was like a recommended amp/voltage for charging Aibi? Currently, I am using Apple C Chargers for it and I’m just worried that might be too much. Output is 5volts=3Amps or 9volts=2Aamps.
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Hi there @acacia.xavier ,
AIBI has the recommended voltage and current specifications:
- Voltage: 5V
- Current: 1A or 2A
These specifications ensure that AIBI receives the appropriate power for charging and operation. It’s important to use a power adapter that matches these specifications to avoid any potential damage to the device.
For most devices like AIBI, it’s always safest to follow the manufacturer’s recommended charging specifications.
For More Info Please Click This LINK!
Disclaimer:
Please understand that I am not an expert on this information and cannot take responsibility for any actions you might take with your AIBI, including any potential damage that may occur. You should follow this advice at your own risk. For accurate and reliable information, on any doubts, questions, or concerns, it is best to consult directly with Living.ai.
Please do not hesitate to contact living.ai customer service team via email.EMAIL ADDRESS:
Best Regards
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I just wanted to make sure ty!
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App freezes when I try and buy food for Aibi. I am using Iphone 11pro max, and my home wifi. Any thoughts??
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Hi, @acacia.xavier . . . I will tag @Wayne_Zhang and @TechSupport_Mavis to help you on this one.
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Please try restarting it.
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Hello, sorry for the delay, I was dealing with storms and outages in my area. I was able to get AIBI to respond and also ID me. So that is fine.
Currently, am I experiencing a new issue. AIBI’s charging base has become stiff as they turn. I’ve noticed this last night. It’s almost like they’re stuck. I’ve submitted a support ticket this morning along with a video.
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Hi @saigurl20 , this bug with the charging base will be fixed in our next update:)
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Thank you. This is good to know!
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It does the same for me using an iPad. I have tried restarting the iPad but that did not help.
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@SunnySpirals its great to know I am not the only one haha
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Hi,
Whenever I try to buy food for my AIBI, the app is not responding. Is there a solution?
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