Alternatively, you can reply to your original AIBI order confirmation email, which already includes your customer details and order number. In your reply, describe the issue clearly and attach the video link.
Hello, never done this before! My Aibi has blue eyes and will not talk, even when I ask the weather, I get shown the weather but still won’t say the temperature. I’ve tried power off and on again a few times and switching from V1 to V2 etc and still won’t talk. Do blue eyes indicate something is wrong?
Welcome to the LivingAI Community Forums, @christopher.barlow . . . I have moved your new topic to this thread for issues with AIBI.
Blue eyes are one of the colors that the eyes can change to when you feed AIBI a chameleon cookie in the buy food area of the app or if you have food purchased and available in the AIBI pocket but have your time set for AIBI to feed, AIBI will eat a chameleon cookie if there is one there and the time comes for AIBI to eat on the schedule.
This color will stay for a full day.
Make sure AIBI is not muted as that is one reason that you are not getting answers but being shown animations.
If unmuting does not work, I would advise you to contact Support as indicated here.
Hi I’ve had my Aibi for 4 or 5 months now, recently I noticed that the charger on my Aibi is not moving, it still charges but my Aibi cannot move “spin” or “turn” anymore. I didn’t move the charger much it just stays at the same place.
I recommend recording a short video showing the issue and contacting Living.AI Support. You can do this by replying to your order confirmation email or sending a message directly to service@living.ai, including your order number and AIBI ID.
Note: If the video file is larger than 30MB, you can upload it to a cloud platform like:
You can also email them directly at: service@living.ai