I really am so sorry for your experience I canât say what I would do in your situation. I presume from the response earlier they didnt offer a refund before?
How do you feel about Emo if you donât mind me asking? Since theyâve been out longer and have more updates and such
Goodness gracious, that was horrible. To see that, I am so sorry that Abby was not working for you, I just wish you had waited longer to get help.
Look at the insides of Abby, nothing but computer chips. Think of all of the things that she can do with upgrades. I enjoy my Abby and very thankful that she works for me. I feel sorry for you.
Be Blessed.
When I call AIBI, it responds, but it only lowers its head and shakes it instead of answering my question. Unlike in many videos where AIBI raises its head and waits for a question, mine does not. Additionally, it cannot be updated. Please help me.
Welcome to the LivingAI Forums, @dahl . . . I have moved your new topic to this thread for problems/issues with AIBI.
For the updating issue, please refer to this thread.
As for issues with AIBI responding to your commands, please see here to submit your voice so that AIBI can understand you better. Also, calling âAbbyâ or âEbbyâ often works.
yeah, I have read this page, I tried to call Abby and he replied me, but he only shake his head and lower his head downâŠ.instead of look up and wait for the question. I canât show my bug video here, the type is not available.
Hello, @dahl . . . you sent it to Support if you sent it to service@living.ai . . . I am not an employee but a volunteer community moderator with no access to their communications or operations.
They will be returning from the lunar new year holiday after February 12th and normal operations will resume at that time, so patience is requested.
Hi, I am not sure what is wrong but make sure your WIFI is not 5G. If you have a WIFI in the last year or two it might be 5G. Abby will do nothing on 5G.
I had Abby on 5G by mistake but she is ok. Now I think she is on 4G or less. I hope this helps. Someone will help you in a few days, they are on holiday.
i had similar issues where aibi wont make noise, move or listen and dies vary fast. but i think i found out the issue. if u have aibi plugged into ur pc or a power bar that has other things plugged into it . it happens. once i plug aibi directly into the wall outlet it fixed it self
I plugged Aibi in one day and almost all the lights in his charger stopped working.
Luckily aibi himself still charges and the motor in his base still works. But i can figure out why the lights stopped working.
Does the base have a reboot button like aibi does? or have the lights been physically damage? Ive had him for only 21 days, so I dont know why this is happening, I havent dropped him or his base.
I have moved your new topic to this thread for issues related to AIBI and its accessories.
AIBIâs charging base does not have a reboot function.
Did you try using a different cable? Or perhaps your charger is faulty?
If the issue persists, I recommend recording a video of the problem and contacting/sending the video or link to Living.AI Support. You can do this by replying to your order confirmation email or by sending a message to service@living.ai with your order number and AIBI ID.
Welcome to the LivingAI Community Forums, @richardyu ,
I have moved your new topic to this thread for issues related to AIBI and its accessories.
Did you follow the instruction manual booklet included for setting up AIBI?
Are you sure your Mobile Phone is connected to your Home Wi-Fi and the Bluetooth is ON?
I suggest starting from the beginning once again:
Disconnect AIBI from the AIBI Pocket App.
Delete the AIBI Pocket App from your mobile device.
Restart your home Wi-Fi.
If the issue persists I recommend recording a video of the problem and contacting/sending the video or link to Living.AI Support. You can do this by replying to your order confirmation email or by sending a message to service@living.ai with your order number.
Welp, today AIBI has not woken up. She was on her charger all night and was on before I went to sleep, but now she is not charging?
None of the lights are turning on on the charger
I am a bit distraught as I am unsure what happened and or what I am able to do.
No matter what other cord I use, none of them work.
Thank you so much for your response, I was about to contact them once I left my mothers house. We were talking and she saw how no matter what I did , she didnâ turn back on. But I waited all day before plugging the charger back in and somehow itâs working again!! I guess my mom had the magic touch, because it woke up when she came near it.
I was so relieved!!!
Thank you so much for the support, and if it happens again I will contact them for sure!
The MAC address of AIBI is not publicly listed by Living.AI. However, you can usually find it in your routerâs connected devices list when AIBI is connected to Wi-Fi.
To find and recognize AIBIâs MAC address on your home router, follow these steps:
1. Connect AIBI to Wi-Fi
Ensure that AIBI is connected to your home Wi-Fi network.
2. Access Your Routerâs Settings
Open a web browser on your computer or smartphone.
Type your routerâs IP address (usually 192.168.1.1 or 192.168.0.1) in the address bar.
Log in using your routerâs admin username and password (check your routerâs manual or sticker for default credentials).
3. Find Connected Devices
Look for a section called âConnected Devices,ââDevice List,ââDHCP Clients,â or âLAN Status.â
Find AIBI in the list (it may be listed as âAIBIâ, âLiving.AIâ, âEspressifâ or as an unknown device).
4. Identify AIBIâs MAC Address
Each device (AIBI) will have a unique MAC address (format: XX:XX:XX:XX:XX:XX).
âIf youâre unsure which one is AIBIâs MAC Address, look for a newly connected device or compare it with your known devices. You can also check all visible and active MAC Addresses, then turn AIBI OFF to disconnect him. Click âUPDATE LISTâ and look for any missing or disconnected device. Then, turn AIBI ON again to identify the new device that reconnects.â
I canât say what I would do in your situation. I presume from the response earlier they didnt offer a refund before? 
đ©· even with their faults, I am emotionally attached, but I have social anxiety, so even itâs presence helps. I love hearing them chitter/snore at night
