Hello, @paula.stone . . . sometimes just changing your location and angle of your face to AIBI will help as she tends to be sensitive to light and shadow.
Try this and let us know how it goes.
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Thank you, I will give that a go 
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Hi @paula.stone ,
Did you try holding AIBI in front of your face at an approximate distance of 1 foot (12 inches) before introducing yourself?
In the coming update, there will be some changes about this…
- For more accuracy, you can only “Register your Face” to AIBI through the App now, not through voice commands.
Best Regards
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