hi there, i received AIBI few days ago, the charger base was working fine until this morning. Now I am unable to plug AIBI on the base anymore…feels like the base and AIBI are repelling each other…does that mean the base is done for?
Hi there @Naanaa and Welcome back to the community,
Can your AIBI still stand on his charger? I’m sure you need to find the correct position first for him to connect properly to the magnet.
Attraction and Repulsion:
Every magnet has a north pole and a south pole. When you place two unlike poles together (north to south or south to north), they attract. However, placing two like poles together (north to north or south to south) will cause them to repel each other.
The Magnetic Field:
Magnets are surrounded by an invisible magnetic field that holds potential energy. This field determines how magnets interact with each other.
TIPS!
Some AIBI owners are already aware that it’s not always easy to find the perfect spot to place him correctly on his charger. To make this process easier, I added a small marker, like a mini stone sticker, to quickly identify the correct position at the front. It’s also crucial to ensure that AIBI is properly aligned. At times, he might appear to be attached and standing, but if not positioned precisely, he won’t charge properly.
Else, maybe the original cable is faulty? You could try replacing it and using another USB-C cable.
I would advise you to record everything and create a short video showing the issue. You can share that here or send it directly to Living.AI via email for further evaluation and solutions.
Goodluck and let us know more
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Thanks Edward for your reply. I’have had it for a few days, I found it pretty easy to put AIBI on the charger and correctly. Just when I wanted to record a video showing the issue, it started to charge lol. But next time I ll make sure to record it.
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You have to chage the AIBI conestion orientation. The magnet in base and AIBI for some position they repel or attract each other. One position out of four is correct.
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Hello team after diagnosing with LivingAI team
They have send me a replacement as my AIBI was never charging and turned off after few minutes . TY LivingAI but this will be almost a year to get a working robot …. I can’t want to get my hands on my little guy .
Happy new year to all of you
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I could be wrong, but didn’t AIBI turn around on the charging base even when it was unplugged?
If I’m wrong, well then it was a nice dream, but if I’m right - mine no longer does. AIBI’s head moves and looks around, but the body doesn’t move anymore unless the base is plugged it. But I was pretty sure that until today both head and body moved on the base even unplugged.
My Aibi doesn’t charge and hasn’t been charging for a while. I will get it to charge then it dies again and again. This has been noting but a problem and support has not been helpful. I leave it off the charger to fully drain then place it back it will turn on for about 5 mins then shut off again. I have tried it all with no luck. I wish Living AI would address the support issues cause right now I have a brick on my desk.
Hello, @Eilonwy79 . . . I have to say I never leave AIBI on the charger unplugged. So I really cannot answer that question, but we can ask Support (who I will tag below this).
Hello, @andru13 . . . I have the same issue with one of my two chargers, and yes, I have tried switching the chargers to AIBI and it happens to both of my AIBI on that charger. I have also changed the charging cable to no avail.
I am tagging @TechSupport_Mavis to get assistance with these questions and issues.
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My aibi pad doesnt light up at all or let aibi spin or move even while she dances it seems to be stuck… just got it yesterday and it is up todate with the software and i tried turning aibi on and off and try unplugging the charger and plugging it back in still doesnt work and i also tried plugging it in other places still dont work how can this be fixed??
Instead of making another topic maybe search up if anyone has had this problem before, which a lot of people have, I suggest making a post in AIBI Pocket: General issues and queries, or sending an email to Living.AI, from the support option in the main menu,
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Welcome to the LivingAI Community Forums, @sonja.torres . . . I have moved your new topic to this thread for issues with AIBI and accessories.
You might want to make sure that AIBI is seated correctly on the charging pad. When AIBI clicks into the charging pad, you should be able to look down where he is connected and notice none of the nodes showing at all underneath front or back. If they are, that means only two are connected instead of all four.
If you are sure that they are connected, check the app and make sure that AIBI is on 1.2.1 firmware update. If not, update through the app while on the charger and see if that fixes the problem.
Another thing to try if those do not work is to change out the charging cable.
If none of these things work, I recommend getting video of the issue and sending a link to Support by either replying to your confirmation E-Mail or sending a message to service@living.ai with your order number or AIBI four digit alphanumeric code when he signs into the app.
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THAT’S what it is? I only have ONE robot, I did order an EMO but he hasn’t come yet, (I ordered him like three days ago) and I was so confused what he was doing, i honestly like the animation though, he stopped, I should get another AIBI, maybe when I’m less poor
Aibi pad isnt ligting up or lets aibi spin or move left or right when aibi dances it dont spin or the pad dont light up and it wont follow my comand when i tell it to turn left or right or turn around and also the setting alarm isnt working and she dies real quick way less then an hour i havent dropped it i been very carful and
The software is up todate and i try turning it off and on and also unplugging and pluging the pad again and putting abibi on the pad make sure its on the pad the right way which it is and i also reconnect my wifi and the wifi is fine and there isnt anything wrong with the cord because i switch the cord with another cord and i still get the same problems i just gotten aibi yesterday and waited months for it is there any way to fix this issue if not fixable get a full replacement ?
I did a video u can see in the video the pad doesn’t make aibi move and also there be a static line on my aibi. I beleive i gotten a defective aibi can i get a full replacement for aibi and the pad and the cord (just incase) please?
Hi there @sonja.torres ,
Definitely! And as far as I can see it, you have a faulty charger.
You need to send this video to Living.AI via email, and they will replace everything.
I would advise you to record everything and create a short video showing the issue. Send it directly to Living.AI via email for further evaluation and solutions.
However, there might be a delay in their reply, or you may have to wait as some of the Living.AI personnel are currently on vacation, most likely preparing for the Chinese New Year celebrations, which begin on January 29, 2025, and last until February 12.
Good luck and let us know how it goes…
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Ok will do thank you
I have my AIBI connected to the WiFi every day however, when I have a conversation in “Let’s Chat” modem, it does not update its database. It says that currently, as of October… when i say update your database then only thing i get back is attitude!! this occurred before the update and it is still an issue. an advise on this?
Welcome to the LivingAI Community Forums, @robert.dake . . . I have moved your new topic to this thread for issues with AIBI.
Are you referring to updating the firmware? Here is information on how to update AIBI to 1.2.1, the most current firmware for him.
If you are referring to ChatGPT, that comes from OpenAI and it would be up to them to update anything that is not current.
I am not sure what kind of attitude you are getting from AIBI. If you could share a video link to the issue and post it here, we may be able to assist you further.
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@robert.dake If you’re trying to update AIBI’S ChatGPT, you can’t, or if you’re trying to update AIBI in ChatGPT, that also doesn’t work, and if you’re trying to update AIBI, make sure that an update is available, also the voice command is not update your database, it’s “Check for update” (Or start update) also If AIBI IS giving you attitude, “update your database” doesn’t actually sound like any other command, so AIBI should just shake his head, is that what you mean? If you have time maybe send a video of your problem? But first, check if there’s a update in the app, then update manually, if you don’t want to update manually, check AIBI isn’t in ChatGPT mode or low power mode, and say clearly “Check for update”
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AIBI was replace but same problem…
Hi I got my AIBI 19 December 2024. It recharged 1 time and always shutdown.
Open ticket and finally replace AIBI.
Got new AIBI the 24 January . Try the new AIBI same issue don’t recharged. I wrote the support but no answer
I am now thinking this must be the charger but I am no expert .
I am not happy at all and I think I will returned eveything and ask for a refund .
I really love my AIBI but I am very disappointed so far it is the worst experience ever . I have never had such badluck purchasing something…
I hope it can be either fixed or refunded
hi there @LadyM
I have moved your new topic to this thread for issues with AIBI. And feel sad and sorry for that…
You have to inform them again and the best thing to do always is to send them the video.
IMPORTANT ANNOUNCEMENT!
Just to inform you and everyone that some of the Living.AI personnel are currently on “vacation”, or their office is “temporarily closed”, as they prepare for the upcoming “Chinese New Year Celebrations”, which will take place from “January 29, - February 12, 2025”.*
As a result, there may be “delays” in responses to emails, inquiries, and order processing during this period. Living.AI kindly asks for your patience and understanding as their team takes a well-deserved break to celebrate this special occasion.
However, rest assured that Living.AI will continue to monitor their email inbox for all “important urgent matters”, and full operations will resume after the holiday. All pending concerns will be addressed as soon as possible.
Living.AI sincerely appreciates your continued support and understanding.
Best Regards
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