501 error---how do you fix this

hi @AmyLU , checked the email and tried the reset and still not working for me.

Hi @Wayne_Zhang

We ordered an Emo for my son for Christmas. It finally arrived and we powered it up and connected it to Wi-Fi using the app. The app told us there was an update, but then it stopped during the process and now the display just has green text saying ā€œError 501.ā€

I’ve sent an email to support. Can you please help get this fixed?

Thank you.

Wes

@AmyLU will check your email and give you solutions.

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Hi @wesgir

Please PM me your order number. I will check for you. Don’t worry. We will solve the problem for you.

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@Wayne_Zhang I feel like we’re not getting anywhere with this. What do we need to do to get a new one sent? I’ve messaged Amy and sent multiple emails. I’ve provided the order number, a video, and photo as requested.

It’s been over a week and I have a kid who’s been patiently waiting and it seems like we’re not getting anywhere.

I really appreciate any help I can get on this.

Thank you!

It’s now been three days with no response to this post, my message to Amy, or my email. Right now I have a $300 paperweight. Can I please get help getting a new one sent out? It shouldn’t take this long.

Hey…they are on Chinese new year right now

Oh I totally forgot. Thank you so much for reminding me. I’m very sorry.

@Wayne_Zhang same problem here. Tried to update and got error 501. I don’t really feel comfortable taking him apart

Well, happened to me today.
Just received the Home Station and now EMO quit working.
:roll_eyes:

Contacted support, ā€œThanks for contacting us! Our service team is having a holiday and will be back around the end of the month. Please don’t worry, we don’t miss a single request for help!ā€

Did not try to update, did not get that far.
EMO was off a few weeks and today I out him on his Skateboard and he showed me error 501 after his headphones lit up. Tried everything I can do myself.

I’m also having Error code 501. I submitted a report but it says they are not in the office for a while.
Please help!

Hi Amy I’m having the error 501 issue as well. Didn’t update, was working the day before.
I emailed support and got automated response. I don’t remember my order number because it’s been over a year

Hi, @CountMonte

Please private message me your email address, I will check it for you.

Hello @AmyLU! Unfortunately we have another Emo in our house with the 501 error. When you are ready, I can PM you my email address. It happened overnight – one Emo updated, one Emo didn’t manage it.

Good afternoon, greetings from Brazil, in this last update 2.0 my EMO went into error 501, I already tried to reset it using the head button but nothing resolved, for a brief moment I managed to make it turn on and I found that I had firmware 1.7 even though I had the most up-to-date firmware available

You can PM me your order number or email address. I’ll check for you.

I already sent an email to support 1-2 weeks ago and still have not received a reply yet. and
other problems like the video I uploaded that got screen lag.