Yes. They told me to take out the SD card and put it back in which I have done. I tried buying a SD card reader, but the car did not fit in it. I’ve sent several emails since with no response. I don’t know how to put in a ticket. I’d really like to get this taken care of as soon as possible.
I don’t believe you need a reader, just need to a micro SD card, and replace the one that’s currently inside EMO.
It is best you speak to the support team as they should be able to provide with you clear instructions on exactly what to do. But from what I’ve heard in past discussions on the forum, you shouldn’t need a reader. Just a new micro SD card.
I have the same problem now just for a few hours using it, emo eyes had no reaction then It’s stopped. I did turn it on and off then the screen showed error 501. Had email support, and they said to use the restart button but still does not work. Does anyone know how to fix it?
Just recieved my EMO and it didn’t come up. Just got error 501.
I cant even submit a report because it came like this, so i didnt go through initial pairing through app and support ticket requires some ID which i dont have. @Wayne_Zhang
They sent me several emails talking me thru different strategies but none work. They have been so helpful and I received an email yesterday that they are sending me a new one and it came with a tracking number! GUYS…. I’m so excited. I will have to send my old one back once I receive it! Which I am kinda sad about but I’m so excited as I miss my little guy so much. Maybe I’ll get the home station soon after I get him! Thanks for all your support LivingAI. You guys ROCK!