EMO has error message

Hi @mitchkin5

The 501 Error is an issue with EMO’s internal SD card. At this time, it is best to contact support and allow them to assist you further regarding this. I’d recommend you create a short video displaying the 501 error message and submit a support ticket via the website or send support an email. (see instructions below).

When contacting Living.ai support. It is recommended to create a short video of the 501 error message that is displaying on EMO’s screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:


If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion. I’ll also tag @AmyLU & @Tony from the support team who will be able to assist you further as well.

:laser_1: :fire_1: :skating: :fire_1: :laser_1:

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