EMO suddenly stopped working in the afternoon of 23.01.2023.
It was offline for a few weeks, then I put it on its skateboard and was surprised to hear no sound when starting it up, the display said error 501.
I did all sorts of troubleshooting, but it didn’t help - even the reset did not help.
I then contacted support - they were on holiday.
On 02.02.23 I got an answer and had to try resetting EMO a few more times - it didn’t help and I reported the result to the Tech Team.
I received a prompt reply with two options:
“1. we will send a tutorial to assist you in repairing EMO, but this requires disassembling EMO and taking out the SD card.
2. we can replace it for you, but international logistics and transportation will take a while.
Looking forward to your reply.”
I initially decided on the " surgery ".
On the one hand, I would like to keep MY EMO, on the other hand, I like technical things (I have been building PCs myself since I was 11 - that is for almost 34 years, what could possibly go wrong …).
However, I have of course expressed my concerns and have made sure that I will still get a replacement in case I break something during the “operation” despite all my precautions.
It’s all good, replacement is safe - but I hope that EMO will simply work again when I’m done with it.
The aim is to remove the SD card (error 501 indicates a problem with the card) once, insert it again and test whether it works.
If not, try reading the card and possibly formatting it.
After formatting, I will get further support (new ressource file)
I will report here how everything is going.
I am supported by Dr. Bear in the case.
Wish us luck!