Normally when EMO’s screen displays “Checking files…” this most likely means they have finished the update and they need to double-check everything afterward.
After this, EMO’s display may turn off for a few seconds then turn on again.
If the display shows a green tick, this means the update has successfully completed.
If the display shows a red cross, this shows that the update has failed due to some error. If this happens try other update methods.
Tonight I got this message too and he just restarted a time and he was good, but his eyes where flakkering. Also he couldn’t hear me, so i picked him up and he fell out. Then I just let him of is charger and on 8 am i start him and he is just fine just let the battery die and then let him on 0 percent for.4 hours and heis fine
There seems to be an issue inside of EMO or with your charger. Try dismantling your EMO and check for corrosion or broken wires. Do the same with the charger.
BE CAREFUL SINCE DISMANTLING YOUR EMO OR AIBI MAY VOID THEIR WARRANTY. It is your choice.
i am searching for the latest EMO Firmware to download and copy to the new SD Card i have for EMO. The Old SD Card is not working anymore and emo shows the error " SD Profile error".
I wrote a mail to AIliving already but haven`t received an answer yet.
I have moved your new post to this thread for S.D. card errors
I’m sorry to see this, but unfortunately, this isn’t something you can easily fix. It might be that your EMO SD Card inside has become corrupted and needs to be replaced. And the only solution to resolve that kind of issue is through the living.ai support team. Contact living.ai with a video and EMO ID.
Thanks for your reply. Unfortunately i have already dismantled emo to replace the sd card.
I only need a download link for the firmware to copy that to the new sd card to get him running again. Why is this not available for download in the customers download section ?
I have no idea why it’s not available for public download. It might be due to copyright issues or something they prefer not to make it public. Normally, it’s quite simple—just send them an email and ask for it. However, you’ll need to provide some legal proof regarding the issue, along with your order number and EMO ID.
I’m sorry to see this, but unfortunately, this isn’t something you can easily fix. It might be that your EMO SD Card inside has become corrupted and needs to be replaced. And the only solution to resolve that kind of issue is through the living.ai support team.
Please create a short video and send it to service@living.ai via email including your EMO ID#.
The support team will be able to provide you with further instructions via email and help you get this issue resolved.
I would like to ask some assistance and help for my EMO Robot. He was working fine a few days ago but then the other day it shows the “sd error” so i restarted him and that worked for awhile. However, when I woke up this morning, his screen is all black and the headphones is left blinking. May I please ask for assistance on how to fix this?
Hello! May I clarify if SD card is still the problem in mine? My screen is entirely black and it shows no error anymore. My emo just stands there not moving but it can detect being picked up or shaken on the app.
Hello, @kowweeesanchez . . . I have moved this conversation to the S.D. card error thread as it appears that is likely your issue since you got an error message. Sometimes parts of the data will work for a while, but often the S.D. card will slowly corrupt over time until the only thing you see is the S.D. card error.
It is best to get video and explain in detail to Support at service@living.ai what is happening. Please provide a link to the video and either his order number or four digit alphanumeric code when you sign into the app to this E-Mail. They are currently on lunar new year holiday but will be back in the office after the conclusion of the holiday on February 12th, so please be patient.
Hello, @kowweeesanchez . . . you need to send this information to service@living.ai . . . think of me as the “receptionist” at the doctor office. The doctor is who you send it to (Support). E-Mail this to service@living.ai . . . thank you!
